Pinebook Pro & PinePhone shipping progress (2020)
(06-25-2020, 06:01 PM)tiago Wrote: Hey @Luke, do you know something about asendia for my pinephone, or is that too early? I dont know, should i upgrade to dhl? I ordered late april, for my birthday in may ? and read the updates everyday, i hope that goes fast, the corona get killd and we play and develope some funny things on our pinephones? thanks for the good job, tiago

There are very few shipping companies taking battery operated device within EMS Post system, Asendia and Singapore Post (used by Aliexpress) are two that willing to take such shipment. Both post halt their shipment during pandemic time and now gradually open and the opening speed much slower than original indicated. Up till today, Asendia Post only open up French, Swiss, Australia and Brazil. We have probed Singapore Post and they are not willing to accept our shipment request.

Another complicate issue is Hong Kong government close their border between China, original opening date was June 7 and already postponed to July 7. This made our shipping staff not able access to Hong Kong warehouse and they need to figure out the way to deliver shipment from factory, cross border (custom declaration and check), transit point and then deliver to either DHL or Asendia. This method can only work in bulk shipment arrangement and also a lot of shipment work preparation.

Shipping team e very week probe Asendia when they can accept more countries shipment and even Asendia folks also cannot provide a firm answer. Shipping team relentlessly figure out the shipping method and they just find a shipping way for US shipment that using special dock to dock arrangement, but this method needs enough shipment volume (looks like US shipping quantity fits this requirement) and only apply to US. If this arrangement can be arranged, shipping team will deploy out all PinePhone US shipment on Monday. For other countries, shipping team still check with Asendia and keep explore on other alternate path. Once Asendia resume the shipment service for more countries, for sure the shipment will go out immediately.

Nobody knows that this Pandemic create such major disruption and create a lot of uncertainty and difficulty. Frankly speaking, the PinePhone already ready at factory and shipping team prefer to ship out all at once just like normal day.

There are two major factors that still make the shipping life difficult, 1) hopefully Hong Kong reopen their border on July 7 and no further postpone, 2) Asendia reopen back more countries shipment.

Messages In This Thread
concerning my pinephone order - by freshinstall - 06-03-2020, 09:13 PM
RE: Pinebook Pro & PinePhone shipping progress - by tllim - 06-26-2020, 08:45 PM
So, where are the phones? - by daniel - 07-02-2020, 11:56 AM
RE: So, where are the phones? - by daniel - 07-03-2020, 10:53 AM
RE: So, where are the phones? - by Alstroplane - 07-03-2020, 10:56 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 07-23-2020, 09:40 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 08-02-2020, 11:14 PM
PinePhone stuck in customs? - by N900 - 08-05-2020, 07:18 AM
RE: PinePhone stuck in customs? - by daniel - 08-05-2020, 08:52 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  Shipping Update and Stock Availability Thread Luke 87 83,028 03-05-2023, 12:35 PM
Last Post: maos
  PinePhone Keyboard update [April 24/04] Luke 73 101,273 08-12-2022, 11:46 AM
Last Post: kat22
  The PinePhone keyboard and cases are here! Luke 11 9,391 03-11-2022, 07:16 AM
Last Post: nontrivial
  PinePhone community poll results Luke 2 3,358 02-01-2022, 04:03 PM
Last Post: zer0sig
  PinePhone Pro Explorer Edition is now available Luke 1 2,927 01-12-2022, 11:52 AM
Last Post: zer0sig
  PinePhone BE & Pinebook Pro shipping update thread Luke 136 156,779 06-04-2021, 09:43 AM
Last Post: Luke
  PinePhone Mobian CE shipping update thread Luke 59 75,511 04-25-2021, 12:57 PM
Last Post: Luke
  PinePhone BETA Edition pre-orders start March 24 Luke 2 5,721 04-23-2021, 09:25 PM
Last Post: ryo
  PinePhone KDE Community Edition shipping update thread. Luke 135 165,324 04-11-2021, 01:47 PM
Last Post: Luke
  Manjaro Community Edition Shipping thread Luke 122 138,502 01-28-2021, 07:30 PM
Last Post: Muad

Forum Jump:

Users browsing this thread: 7 Guest(s)