Pinebook Pro & PinePhone shipping progress
(06-25-2020, 11:25 PM)thegenregeek Wrote: @Luke  - Is there anyone on support/sales team assisting buyers here?

I ordered a PinePhone (UBPorts) the day preorders opened.  I have been waiting patiently since then, knowing it would take time (monitoring twitter and these forums for routine updates).  However right now I'm seeing multiple posts and twitter feeds about people receiving their phone or at the least getting tracking numbers... and I've heard nothing.

I've emailed sales just to get a sense of what might be happening with my order and have heard nothing after about 5 days. (Not even an automated response)

At this point its getting hard not to question if I'm being scammed outright. Or if there's yet another major issue,  which no one wants to take 5 minutes to offer an update on. I understand this is a rather niche production run and (having assisted friends with product shipping) that things happen with logistics.  Still it would be nice to feel like some effort to address concerns or answer simple questions, from the actual sales/business side.

You seem to be the only person engaging here, so I'm hoping for even a little new to gauge how I should be approaching the situation.

I am trying to get a sense of your situation: have you upgraded you Asendia shipping to DHL and not received a shipment or confirmation?
As for issues, everything is public knowledge and I fail to see why you'd think otherwise. The only issues we have are with shipping with Asendia (to be more precise - Asendia has issues which we found ourselves in).
Again, we're in the process of working out additional shipping options and solutions, and once these become confirmed I'll announce them (hopefully by Monday).
You can find me on IRC, Discord and Twitter




Messages In This Thread
concerning my pinephone order - by freshinstall - 06-03-2020, 09:13 PM
RE: Pinebook Pro & PinePhone shipping progress - by Luke - 06-26-2020, 04:21 AM
So, where are the phones? - by daniel - 07-02-2020, 11:56 AM
RE: So, where are the phones? - by daniel - 07-03-2020, 10:53 AM
RE: So, where are the phones? - by Alstroplane - 07-03-2020, 10:56 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 07-23-2020, 09:40 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 08-02-2020, 11:14 PM
PinePhone stuck in customs? - by N900 - 08-05-2020, 07:18 AM
RE: PinePhone stuck in customs? - by daniel - 08-05-2020, 08:52 AM

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