Pinebook Pro & PinePhone shipping progress (2020)
(06-22-2020, 09:15 AM)malditobastardo Wrote: Hello,
I've asked for a refund on 12 June 2020. It's processed but what is bothering me is that the sales team told me that I had to wait until the end of the Pinebook Pro shipping that is "scheduled" on July. My question is.. why I have to wait for the shipment of the PBP to get a refund for a PinePhone CE? I see no relation between one thing and the other.

It makes not much sense tbh but anyway It would be good to have clear reasonable answer.  @Luke maybe you can give me an honest answer regarding this?
Thank you.

Probably has to do with how paperwork was filed with Hong Kong customs. I suspect your cancelled device needs to be shipped across the border before a refund can be issued; the number of units and paperwork needs to be perfectly tip-top, otherwise an entire batch can be put in jeopardy.
This is just a guess, and I've got no time to check on each individual case, but this is very likely.
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Messages In This Thread
concerning my pinephone order - by freshinstall - 06-03-2020, 09:13 PM
RE: Pinebook Pro & PinePhone shipping progress - by Luke - 06-22-2020, 09:28 AM
So, where are the phones? - by daniel - 07-02-2020, 11:56 AM
RE: So, where are the phones? - by daniel - 07-03-2020, 10:53 AM
RE: So, where are the phones? - by Alstroplane - 07-03-2020, 10:56 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 07-23-2020, 09:40 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 08-02-2020, 11:14 PM
PinePhone stuck in customs? - by N900 - 08-05-2020, 07:18 AM
RE: PinePhone stuck in customs? - by daniel - 08-05-2020, 08:52 AM

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