(06-22-2020, 09:15 AM)malditobastardo Wrote: Hello,
I've asked for a refund on 12 June 2020. It's processed but what is bothering me is that the sales team told me that I had to wait until the end of the Pinebook Pro shipping that is "scheduled" on July. My question is.. why I have to wait for the shipment of the PBP to get a refund for a PinePhone CE? I see no relation between one thing and the other.
It makes not much sense tbh but anyway It would be good to have clear reasonable answer. @Luke maybe you can give me an honest answer regarding this?
Thank you.
Probably has to do with how paperwork was filed with Hong Kong customs. I suspect your cancelled device needs to be shipped across the border before a refund can be issued; the number of units and paperwork needs to be perfectly tip-top, otherwise an entire batch can be put in jeopardy.
This is just a guess, and I've got no time to check on each individual case, but this is very likely.