Error when running pinebook-pro-keyboard-updater
#1
Hello! 

First time linux user, just got my pinebook pro the other day. I was following along on the things to do guide on the wiki page (https://wiki.pine64.org/index.php/Pinebook_Pro). I decided to run the pinebook-pro keyboard update. I followed the guide exactly as it said. However, now my keyboard keys seem to be totally random and my trackpad doesn't work at all. I'll post the log below. I'm hoping this can be fixed would be quite the bummer to break the laptop first thing Sad I didn't have any trouble until step 2. 

Ryan@Debian-Desktop:~$ cd pinebook-pro-keyboard-updater
Ryan@Debian-Desktop:~/pinebook-pro-keyboard-updater$ sudo ./updater step-2 ansi
[sudo] password for Ryan: 
Running STEP-2...

[*] Flashing touchpad firmware...



[*]Opening in touchpad mode
[*]
>>> Trying to open VID:258a PID:001f...
>>> Kernel Driver Active
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Verify mismatch: type=f2, pass=e2, received=d2
>>> Touchpad verify (type=242, pass=226) data failed
>>> Touchpad erase failed
>>> release interface
#2
I'm also fairly new to linux and something similar happened to me, do you have an external keyboard you can use? I had to repeat both steps again using a usb keyboard connected to the laptop and that fixed it for me.

Edit: Also don't forget to reboot after each step!
#3
Moving to appropriate sub forum.
#4
(01-22-2020, 11:03 AM)hectorzg Wrote: I'm also fairly new to linux and something similar happened to me, do you have an external keyboard you can use? I had to repeat both steps again using a usb keyboard connected to the laptop and that fixed it for me.

I plugged in a wireless mouse and keyboard USB that worked. I tried running it two  more times with the same results. I still have no trackpad and the keyboard isn't working properly.
#5
Are you running the updater from a terminal window or a tty? A lot of people have reported issues when running through a terminal window, but ttys seem to run the script without issue.
#6
The other thing to try is to power cycle the machine (turn it off and wait a bit, don't just restart between the steps).

Device: Pinebook Pro 128GB No:246 / MainOS: Manjaro ARM
Godot and Flutter - creating something can be fun with the right tools!
#7
retry but do it in tty4 (ctrl + alt + f4)

i have chosen tty4 by random, but you can choose any tty you rlike, not that it matters, but maybe you have a favorite number
#8
This worked perfectly! Glad I didn’t break it Smile looking forward to playing around with this.
#9
glad it fixed it, i have no idea why this works

stuff just works better on tty on pbp, who knows why. hard to even imagine why it might be.
#10
I just updated firmware on mine today, and faced the same issue. I think that a power-cycle is needed after step1 if the firmware is different than it was previously.
I tried running the step2 on my ansi system several times, from several places, and it didn't work correctly until I actually shutdown the PBP, restarted, and tried again.


Possibly Related Threads…
Thread Author Replies Views Last Post
  Debian on Pinebook Pro u974615 8 438 03-22-2024, 03:57 PM
Last Post: u974615
  Pinebook Pro upgrading from the factory image yamsoup 12 1,108 02-22-2024, 04:02 PM
Last Post: tllim
  Help installing Manjaro on eMMC of Pinebook Pro pine4546464 4 1,910 12-13-2023, 07:22 PM
Last Post: trillobite
  Need Help Recovering Manjaro /boot Contents on Pinebook Pro calinb 6 1,978 12-11-2023, 03:47 AM
Last Post: calinb
  Gentoo on Pinebook Pro RELEASE jannik2099 54 86,603 12-08-2023, 11:25 PM
Last Post: tllim
  Boot Order in Pinebook Pro food 8 989 11-23-2023, 07:37 AM
Last Post: KC9UDX
  Error On Initial Setup HankLubowitz 2 413 11-21-2023, 05:36 PM
Last Post: igorp
  PineBook Pro seems to go to deep sleep, but doesn't wake up pogo 11 4,918 08-31-2023, 04:20 PM
Last Post: TRS-80
  Would a Pinebook Pro be good for a Linux newbie? cassado10 6 1,321 08-08-2023, 04:58 AM
Last Post: moobythegoldensock
  Install deepin OS on pinebook pro wangyukunshan 4 1,422 08-07-2023, 01:12 PM
Last Post: myself600

Forum Jump:


Users browsing this thread: 1 Guest(s)