10-24-2019, 10:18 AM
(10-24-2019, 09:10 AM)Bloris Wrote: Yesterday afternoon my PBP arrived and today i tried to power on it. Seems like everything works but the backlight. Display is black but with some external lights, i can see the login screen.
I tried to open it, but i didn't find any cable or hardware problems. There is onlythe plastic near the eDP cable that is damaged.
Any idea how can i try to fix this? It's quite frustrating to have finally PBP but no being able to use it...
This is something you'll need to contact support about. I suggest opening a ticket rather than emailing them at this time.
Very strange stuff - all PBPs (every-single-one) go though QC at the factory, so it must have worked when it left the production line.
