(12-04-2019, 03:38 AM)Kochise Wrote: From their shop : https://store.pine64.org/?product=14%e2%...tober-2019Kochise, I assume your comment is referring to me.
"When fulfilling the purchase, please bear in mind that we are offering the Pinebook Pro at this price as a community service to PINE64, Linux and BSD communities. We make no profit from selling these units. If you think that a minor dissatisfaction, such as a dead pixel, will prompt you to file a PayPal dispute then please do not purchase the Pinebook Pro. Thank you."
Also from the "Meet your New 14" Pinebook Pro!" mail I received when I purchased mine :
"If you encounter any problems during your purchase, you are always welcome to contact us at pinebook@pine64.org
The Pinebook warranty period is 30 days. All sales are final, with a no-return policy.
Please let us know if you need further assistance.
We are always more than happy to help.
Thank you.
Sincerely,
PINEBOOK Team"
So how have you managed your issue with them ? Pissing them off ?
A malfunctioning wifi antennae is NOT a "minor dissatisfaction". I realized the PBP was a work in progress when I ordered it but did not expect to get a device with a malfunctioning wifi antenna. It took me more than a month to identify the problem and get some help from the Info team. In more than a month, the Info team has suggested only 2 things: reboot the rooter and reinstall the original Debian release, neither of which fixed the problem. Still waiting for more help from them.
If Pine64 want to sell the PBP to more Linux enthusiasts, they will need to deal better with quality control issues like this and customer satisfaction. I'm NOT asking for a refund or return, just a working PBP. I'm happy that most buyers have had a good experience. However, potential buyers should be aware that if they receive a malfunctioning PBP, they may be stuck with it.
At this point I'm willing to sell my PBP for $100 plus postage to anyone here who wants to fiddle with it or for spare parts. Any takers? Send me a private message.