Package stuck for a month
#1
My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun
#2
(11-07-2018, 04:15 AM)Railgun Wrote: My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun

Please contact sales@pine64.org and they will help up.
#3
(11-13-2018, 11:12 AM)tllim Wrote: Please contact sales@pine64.org and they will help up.

Hi,

Thank you for your answer. Unfortunately, I have contacted this email address more than a week ago and haven't received any reply. Package tracking hasn't showed any progress either Sad.


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