07-11-2017, 11:24 PM
(07-11-2017, 08:59 PM)priyamjani Wrote: It has been 17 days since I submitted the ticket. Which means theres 13 days of warranty left. No response so far. Will update if I hear from Pine64.
Same here friend it's been 22day I have submitted 2 support tickets an sent 5 emails to sales@pine64.org and absolutely no response even checked my spam folder and nothing. Also some here say I'm ranting and being rude and I want to say to them I'm sorry if they feel this way I'm just simply saying the facts we been waiting longer that the 48 hour response promise that pine says it's been 528 hours already we simply was a response I understand what the mods can do is limited the problem is with the pine team not responding and I'm sorry but this is not costumer friendly. Like I said on my tread I contacted DHL and they said they would be willing to take a claim for the damages to the Pinebook but the representative said only syabas technology can make the claim since they are the shipping party so pine simply has to just contact DHL and submit a claim. Well good luck priyamjani all we can do is wait and hope for the best I'll let you know if I here anything from Pine Microsystems.
