03-31-2016, 12:46 PM
(03-31-2016, 07:42 AM)macacob Wrote:Thanks for the suggestion but sadly i am in the UK not the USA but I will see if usps do that here.(03-31-2016, 04:48 AM)monsieurmarc Wrote: After spending almost a month trying to get my address changed.
Having emailed sales@pine.com support@pine.com, posting here and on Kickstarter absolutely nothing has happened, no one has attempted to change my address and indeed sales say I cannot despite the kickstarter update claiming I can.
Well as of today I don't live at my old address so thank you very much Pine for being so spectacularly useless that even with a month of contact attempts you have done nothing and guaranteed I will never receive the items I paid to back.
Not to excuse the lack of customer service, but are you located in the US? If so just register a change of address form and forwarding request with the USPS and you should still receive it no problem.
There do need to be some clear instructions and a process for address changes. Especially for something like this where the risk for delays are so great.
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