Shipping Progress

[TheMonkeyKing]

I would rather them focus on shipping out everything, than focusing on every upset user who throws a fit over a little delay.

If you don't like delays, don't participate on Kickstarter. You would be more pleased with established brands and stores.

Actually it's not a fit. I read the rules, I even asked to makes sure ordering anything else on the backer site would delay. So I ordered what was exactly exactly stated as being in stock.

So now I have my credit card charged (which is a no-no in terms of shipping goods/services, when stated your card will be charged when shipping is ready) and find out after the fact that "in stock" is not really the case.

What I want from this business:
 - Clear communication from the company
      - What is delayed and when the expectation is for delivery
      - Options, if possible, to receive what is already being shipped (please note that if the Pine64 was really vaporware then caveat emptor and I take a lose). But when this product is real and being shipped then I have issues.
      - Responses from "support@pine64.com" :: I have not received any communication from them. At least an auto generated reply would be effective in letting us know that at least this is not going to an empty box.


So I really do have a problem with anyone on Kickstarter who has a successful backed project yet fails to communicate effectively any changes or delays. This is not a charity. They have an idea, we back that idea. Backerkit is making a niche for themselves by selling themselves as a service to successfully funded projects. "We know there’s a lot that goes on behind the scenes of a project. And we know that there’s a giant to-do list once you’re funded. Let BackerKit take care of the rest." So in essence, if you don't have staff to be the on-call service desk for your project then isn't that what Backerkit is promising?

tl;dr
Delays I can handle or expect when communication to a backer is handled well.