Shipping Progress

[psychedup]

My issue with this is that communications from top down is not occurring. I find out here that the Z-Wave module has become a delay but only after I asked. I see that only by asking have we found delays with the camera, the box, and z-wave. My wish is that we could have someone at backerkit or support know this in advance and give us, those affected, with the option of waiting for a single shipment, canceling our affected add-ons, or separate shipments.

I have my credit card charged already. That means I have a reasonable expectation of goods to be received. (I'm not talking about the initial credit card charge of Kickstarter which carries its own terms of service risks.) There is no statement of risk on Backerkit.

It could mean that I still could contact Visa, have them reverse the charge from backerkit and and still get my initial March Pine order since Visa has nulled the contract for the z-wave and temperature module?

I know the Pine team is essentially a hardware/software development team but they are a business now.

Many people have asked for better communication, myself included.  

The only response I see here amounts to: 'Contact support@pine64.com'.

support@pine64.com only gave excuses without answering any questions regarding delays or canceling accessories.

I think the reality is that they either don't care or they don't want to set realistic expectations.  Too busy to care?  Maybe it's too much effort to communicate to individuals about delays?  Perhaps they're afraid of the negative press of "delays"?  Whatever the reasons, there are a lot of people with no idea when they'll get their boards.  I know I've given up trying to figure out when my February board is going to ship.

I'll admit that they could have sent out more communication of these issues. But if you ordered from kickstarter/backerkit for a project that depends on having the product in your hands by a certain date, that doesn't seem to make a lot of sense. If you need rock-solid logistics and detailed visibibility of your order from start to finish, you should have ordered from Amazon, not a startup.

No it's not fun having to wait, but these guys seem to be putting all of their energy into fulfulling all 37,000 orders as quickly as possible, minimizing packing errors, all while juggling multiple unexpected issues and making sure we get quality components, not just the cheapest. Do you really want them to pause, further delaying these orders, so that they can address every individual email?