05-27-2016, 02:53 PM
Email to KS backers:
Kickstarter
38
May 27 Updates - Shipping, Batteries, Complaints, Software
Posted by PINE64 Inc. (Creator)
Backer3x 460cb89427d3080c4af09ff9ed1230356e10dbb821d0681e852a539a7ff780dc For backers only
Hey Guys, we know its been awhile since the last update, but we've been working around the clock getting your packages out..
We currently have a 9 day response time, as backers are sending 800-1200 emails a day asking for their tracking numbers. Sometimes people send 2-3 emails a day asking the same question... We mentioned that we were tracking for end of May shipments for Kickstarter packages and we just uploaded 9,155 tracking numbers this morning for packages sent out in the last 1-2 weeks. As we mentioned in the past, the system is a bit complicated and everything is manually entered in, so it does take some time.
We've also received multiple emails from people requesting their shipments.. we've sent out maybe more than 10 times the surveys for the 942 people that HAVE NOT answered their surveys. If you have not answered the surveys make sure you answer them. You can find your survey at http://pine64.backerkit.com.
Backerkit Shipments
Backerkit Shipments
We've uploaded our latest batch of 9155 tracking numbers, bringing our total shipment to 30,855 shipped. You should have received an update with your tracking numbers. if your tracking number does not have any info, it means it was recently processed in the last 24-48 hours so please allow a few days for the tracking number to get scanned in.
Remaining orders
We are working around the clock to get these remaining orders out everyday and as mentioned in our last update.. the ABS Case enclosure was delayed from the factory that are making our enclosures. With that said, orders with ABS cases will be dispatched WITHOUT ABS case and then the ABS case will ship separately in mid to late June when the supplier provides us the cases back. (Previous mold, the supplier had made a mistake and was 1mm off the mold)
Lithium Batteries
Lithium batteries (if you ordered them) for USA will be dispatched Monday, May 30th, 2016 separately from your package as we needed to follow specific shipping protocols for lithium batteries. EU shipments of batteries will also dispatch next week.
Complaints
As we understand, we are a bit delayed in our shipments, but please keep in mind, this was a Kickstarter project, not a store. Please read the Kickstarter Terms of Use.
" At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised."
We are finishing the project as promised, as fast as we can. Filing complaints with the State Attorney General isn't going to get anywhere as you pledged a Kickstarter campaign, not buying from a store. All of these complaints will just delay the shipment even more cause now we have to spend hours dealing with these matters.
PINE64 Shipments
PINE64 Shipments
Everyday, we dispatch hundreds of shipments then try to clear up email requests. Email requests for status updates have been halted so we can focus on DOA shipments / wrong shipments / etc. 75% of tracking number requests have all been shipped out and we are focusing on shipping the remaining out in the next 1-2 weeks.
Keep in mind.. any ABS related materials such as ABS case or Playbox- the ABS case is shipped separately as the ABS mold factory isn't ready yet but we don't want to hold your shipment. By doing this, instead of delaying the shipment even more, we are getting the board and accessories to you first.
Software
We're working on the RemixOS update for you guys with Jide Technology, I know there has been bugs on this. We have been working on developing with our in house engineers the last few weeks to fix bugs on the software and experiment with other hardware collaborations.
We've also been working with ExaGear to test x86 compatibility to run x86 apps on the PINE64. So far, it has been working out great. Once we finalize the testing, we will send an update for the software download.
Spotify on PINE64
Image courtesy from ExaGear
Image courtesy from ExaGear
Telegram on PINE64
Telegram on PINE64 - Image courtesy from ExaGear
Telegram on PINE64 - Image courtesy from ExaGear
Given time, the software will be more refined and once we dispatch the rest of the units we can shift focus on supporting software and development.
We will be uploading another set of shipping numbers next Wednesday to clear out the next batch of shipments.
Heart red3x 2019c629ae391874baae160fd7d5cb7463e2d18db0882abbe96501245aa6ef77 Like
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Kickstarter · 58 Kent St, Brooklyn NY 11222 · www.kickstarter.com
Contact Us
Kickstarter
38
May 27 Updates - Shipping, Batteries, Complaints, Software
Posted by PINE64 Inc. (Creator)
Backer3x 460cb89427d3080c4af09ff9ed1230356e10dbb821d0681e852a539a7ff780dc For backers only
Hey Guys, we know its been awhile since the last update, but we've been working around the clock getting your packages out..
We currently have a 9 day response time, as backers are sending 800-1200 emails a day asking for their tracking numbers. Sometimes people send 2-3 emails a day asking the same question... We mentioned that we were tracking for end of May shipments for Kickstarter packages and we just uploaded 9,155 tracking numbers this morning for packages sent out in the last 1-2 weeks. As we mentioned in the past, the system is a bit complicated and everything is manually entered in, so it does take some time.
We've also received multiple emails from people requesting their shipments.. we've sent out maybe more than 10 times the surveys for the 942 people that HAVE NOT answered their surveys. If you have not answered the surveys make sure you answer them. You can find your survey at http://pine64.backerkit.com.
Backerkit Shipments
Backerkit Shipments
We've uploaded our latest batch of 9155 tracking numbers, bringing our total shipment to 30,855 shipped. You should have received an update with your tracking numbers. if your tracking number does not have any info, it means it was recently processed in the last 24-48 hours so please allow a few days for the tracking number to get scanned in.
Remaining orders
We are working around the clock to get these remaining orders out everyday and as mentioned in our last update.. the ABS Case enclosure was delayed from the factory that are making our enclosures. With that said, orders with ABS cases will be dispatched WITHOUT ABS case and then the ABS case will ship separately in mid to late June when the supplier provides us the cases back. (Previous mold, the supplier had made a mistake and was 1mm off the mold)
Lithium Batteries
Lithium batteries (if you ordered them) for USA will be dispatched Monday, May 30th, 2016 separately from your package as we needed to follow specific shipping protocols for lithium batteries. EU shipments of batteries will also dispatch next week.
Complaints
As we understand, we are a bit delayed in our shipments, but please keep in mind, this was a Kickstarter project, not a store. Please read the Kickstarter Terms of Use.
" At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised."
We are finishing the project as promised, as fast as we can. Filing complaints with the State Attorney General isn't going to get anywhere as you pledged a Kickstarter campaign, not buying from a store. All of these complaints will just delay the shipment even more cause now we have to spend hours dealing with these matters.
PINE64 Shipments
PINE64 Shipments
Everyday, we dispatch hundreds of shipments then try to clear up email requests. Email requests for status updates have been halted so we can focus on DOA shipments / wrong shipments / etc. 75% of tracking number requests have all been shipped out and we are focusing on shipping the remaining out in the next 1-2 weeks.
Keep in mind.. any ABS related materials such as ABS case or Playbox- the ABS case is shipped separately as the ABS mold factory isn't ready yet but we don't want to hold your shipment. By doing this, instead of delaying the shipment even more, we are getting the board and accessories to you first.
Software
We're working on the RemixOS update for you guys with Jide Technology, I know there has been bugs on this. We have been working on developing with our in house engineers the last few weeks to fix bugs on the software and experiment with other hardware collaborations.
We've also been working with ExaGear to test x86 compatibility to run x86 apps on the PINE64. So far, it has been working out great. Once we finalize the testing, we will send an update for the software download.
Spotify on PINE64
Image courtesy from ExaGear
Image courtesy from ExaGear
Telegram on PINE64
Telegram on PINE64 - Image courtesy from ExaGear
Telegram on PINE64 - Image courtesy from ExaGear
Given time, the software will be more refined and once we dispatch the rest of the units we can shift focus on supporting software and development.
We will be uploading another set of shipping numbers next Wednesday to clear out the next batch of shipments.
Heart red3x 2019c629ae391874baae160fd7d5cb7463e2d18db0882abbe96501245aa6ef77 Like
Comment on Kickstarter
Explore projects anywhere and everywhere, with Kickstarter for iPhone®, iPad®, and Android™.
Don't want to receive updates from this project? That's okay, you can unsubscribe.
Kickstarter on Facebook Kickstarter on Twitter
Kickstarter · 58 Kent St, Brooklyn NY 11222 · www.kickstarter.com
Contact Us
