Backer 5,199 - not delivered items
#1
Hi,
I've got 2 packages already but still didn't get all parts I've ordered and shipping@pine64.com doesn't respond to my reminding e-mails. Last time it was Lucy Duong on Pine64 side and she wrote on 15 September:

"No worries, I've notified the shipping department of your issue and they will reship your package as soon as possible!"

And no more information from that time, almost 2 months already Sad

1st package contained Pine64 boards, memory cards, wifi/bt modules, screens, batteries
2nd package contained 2x playbox cases with ribbon cable, and that's all..

I still didn't get:
1. ABS enclosure as part of IoT Kit
2. Z-wave module (EU) as part of IoT Kit

tllim can you help me?
#2
(11-07-2016, 02:45 PM)bogasman Wrote: Hi,
I've got 2 packages already but still didn't get all parts I've ordered and shipping@pine64.com doesn't respond to my reminding e-mails. Last time it was Lucy Duong on Pine64 side and she wrote on 15 September:

"No worries, I've notified the shipping department of your issue and they will reship your package as soon as possible!"

And no more information from that time, almost 2 months already Sad

1st package contained Pine64 boards, memory cards, wifi/bt modules, screens, batteries
2nd package contained 2x playbox cases with ribbon cable, and that's all..

I still didn't get:
1. ABS enclosure as part of IoT Kit
2. Z-wave module (EU) as part of IoT Kit

tllim can you help me?
Please post a support ticket at http://forum.support.org. In general, the ticket response within 48 hours and the shipment will be dispatch within a week for missing items.

We switch to ticket system vs previous ad-hoc way so that the new method allows us to keep track and easier follow up on each case.
#3
Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M
#4
(11-15-2016, 01:51 AM)c773663 Wrote: Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M

I get  a server not found when contacting forum/support
#5
(11-19-2016, 07:27 PM)c773663 Wrote:
(11-15-2016, 01:51 AM)c773663 Wrote: Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M

I get  a server not found when contacting forum/support
Just checked with support team, they have responded on your support ticket.


Possibly Related Threads…
Thread Author Replies Views Last Post
Question Is the PinePhone delivered to your door or to a post office? MirceaKitsune 11 164 11-22-2021, 11:58 AM
Last Post: zetabeta
  No delivery, but EMS-Aliexpress indicated it delivered! hikmetsezen 2 2,604 10-19-2017, 02:47 PM
Last Post: tllim
  Backer Order status chucko2 7 6,005 10-08-2016, 02:48 AM
Last Post: chucko2
  Missing items and unresponsive support (shipping department) yeohwk 7 5,493 09-25-2016, 08:16 PM
Last Post: Ghost
  Wrong items received lukebamar 1 1,940 09-19-2016, 06:45 PM
Last Post: tllim
  Missing items from my KS order. Linux Runner 7 5,137 09-19-2016, 06:21 PM
Last Post: tllim
  Missing Items on order # 8164226 Brandwagon 1 1,870 09-14-2016, 01:27 AM
Last Post: Ghost
  Where are a rest of my items? visigalmarco 1 1,729 08-11-2016, 03:27 AM
Last Post: MarkHaysHarris777
  miss a lot of parts of my backer order visigalmarco 3 2,584 08-04-2016, 09:48 PM
Last Post: visigalmarco
  Kickstarter Items Recieved Damaged dicecca112 14 9,354 07-27-2016, 11:58 AM
Last Post: dicecca112

Forum Jump:


Users browsing this thread: 1 Guest(s)