Update on shipment status for ABS case, Playbox enclosure, and ZWave module
#31
I just posted this over in the OpenHAB section, since I am also have Z-Wave+case clearance issues. I posted with pictures, in case anyone else wants to see.

What a flipping mess, and you'd think someone would actually assemble one of these before sending them out. There is no excuse for the lack of QA on that. It'll take what, another 6 months to get a proper solution? Not to mention the current software image can't even use this Z-Wave radio, so we have hardware with no software almost a year post-release.

I'm not sinking another dime in Pine64 at this point; that's for sure.
  Reply
#32
(09-16-2016, 10:33 PM)pspina3rd Wrote:
(08-26-2016, 04:38 PM)tllim Wrote: The dispatch activity already started on August 19 once we confirmed that second batch (there are two batches, first batch deliver on late July)) ABS and Playbox enclosure delivered from factory to China shipping facility on August 22. Until yesterday, the shipping facility already dispatch out 50+% shipment (around 6,000+) and the rest will continue ship out on next week. Due to intense shipment, the shipping facility didn't provide daily tracking number list to KS support team and the list just submitted yesterday. This means once you get the tracking number, your shipment should be already on the way to you.

We have one hiccup on the ZWave AU module arrangement, when we sorting the ZWave type and discovered backers ordered AU type more than we expected where we can only knows from country list. We have immediately placed additional order two weeks ago and the delivery time is September 7. This means part of the ZWave AU deployment (less than 100) will happen on September 7 and we apologize on this hiccup. The EU and US type ZWave module already deployed together with the enclosure delivery. More than 90% ZWave module shipment accompany with ABS enclosure order.


[Update 8/27/2016] The attached file (already deleted for new update list on below) is the excel file with KS, Backerkit order and shipping tracking number. The list that marked yellow means already shipped with tracking number.  The shipping facility still continue shipped out on this week and I will update this list from time to time. If you have any question or inquiry, please email to [email protected], please don't PM me due to this will overload my current loading which is already very heavy. 



[Update 9/02/2016] The below attached file is the excel file with KS, Backerkit order and shipping tracking number till September 2, 2016. The total shipment quantity is 10328 pieces and the shipping facility already shipping out 9651 pieces up till today. Still have 667 pieces to ship out on next week, this includes ZWave AU module shipment once we received additional module from factory on September 7.


so my backer number is not on list. 12931. Am I ever going to receive my playbox?

I will check and ask shipping facility to dispatch out on this week.
  Reply
#33
(09-10-2016, 10:44 AM)MarkHaysHarris777 Wrote:
(09-10-2016, 10:29 AM)twinboykay Wrote: I also just tried to set up my z wave module with the enclosure and the zwave module sits too high up to close the case...what are we supposed to do? Also an IoT kit backer.... Sad

The obvious solution to this embarrassing delema and technical DIY challenge is to replace the connector on the z-wave module with a ribbon cable which then runs over to the board. I would use velcro stickies to mount the z-wave mod away from hand-hold positions and leave plenty of ribbon length for easy installation. Right-angle header connectors can be used;  however, I would use the connector I removed from the z-wave module as the connector for the pine board headers; solder a ribbon cable to the connnector and run it over the the z-wave module , where it will be soldered in place as well.

Good solution, Mark.  Since most of these folks appear not to have had much experience hardware hacking, perhaps you can provide links to the hardware you recommended?  

Everyone else, this is a KS campaign funded project so... you didn't order an iPhone. For what it's worth, the Pine guys have done a pretty amazing job pulling together a cheap, robust, unbelievably efficient dev board.  It works with minimal hacking and fuss but, of course, it is not perfect and we didn't pay for perfect.

There is a pretty robust community forming around the Pine64 project, I'd suggest keeping cool and reaching out for solutions from the community.
  Reply
#34
@tllim

Is there currently a planned solution to the Zwave module that doesn't fit? Will PINE be sending out a ribbon cable to those who ordered the IoT kit so that they can use the Zwave module with the case? Will a new case be sent out? A new Zwave module?

I haven't seen anything official about this yet, and would love to know. Seems there are several of us wondering.

Thanks!
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#35
Backer 34728 ordered iot as addin on 2/17

Not in list missing case and zwave 

Thanks
  Reply
#36
(09-23-2016, 05:44 AM)OxfordMaker Wrote: Backer 34728 ordered iot as addin on 2/17

Not in list missing case and zwave 

Thanks

Please PM me on your name and missing items, I will check out.
  Reply
#37
(09-19-2016, 06:56 PM)tllim Wrote:
(09-16-2016, 10:33 PM)pspina3rd Wrote:
(08-26-2016, 04:38 PM)tllim Wrote: The dispatch activity already started on August 19 once we confirmed that second batch (there are two batches, first batch deliver on late July)) ABS and Playbox enclosure delivered from factory to China shipping facility on August 22. Until yesterday, the shipping facility already dispatch out 50+% shipment (around 6,000+) and the rest will continue ship out on next week. Due to intense shipment, the shipping facility didn't provide daily tracking number list to KS support team and the list just submitted yesterday. This means once you get the tracking number, your shipment should be already on the way to you.

We have one hiccup on the ZWave AU module arrangement, when we sorting the ZWave type and discovered backers ordered AU type more than we expected where we can only knows from country list. We have immediately placed additional order two weeks ago and the delivery time is September 7. This means part of the ZWave AU deployment (less than 100) will happen on September 7 and we apologize on this hiccup. The EU and US type ZWave module already deployed together with the enclosure delivery. More than 90% ZWave module shipment accompany with ABS enclosure order.


[Update 8/27/2016] The attached file (already deleted for new update list on below) is the excel file with KS, Backerkit order and shipping tracking number. The list that marked yellow means already shipped with tracking number.  The shipping facility still continue shipped out on this week and I will update this list from time to time. If you have any question or inquiry, please email to [email protected], please don't PM me due to this will overload my current loading which is already very heavy. 



[Update 9/02/2016] The below attached file is the excel file with KS, Backerkit order and shipping tracking number till September 2, 2016. The total shipment quantity is 10328 pieces and the shipping facility already shipping out 9651 pieces up till today. Still have 667 pieces to ship out on next week, this includes ZWave AU module shipment once we received additional module from factory on September 7.


so my backer number is not on list. 12931. Am I ever going to receive my playbox?

I will check and ask shipping facility to dispatch out on this week.

I saw the spreadsheet was updated, my backer number was NOT listed. Is it ever going to ship?!?
  Reply
#38
(09-28-2016, 04:46 AM)pspina3rd Wrote:
(09-19-2016, 06:56 PM)tllim Wrote:
(09-16-2016, 10:33 PM)pspina3rd Wrote:
(08-26-2016, 04:38 PM)tllim Wrote: The dispatch activity already started on August 19 once we confirmed that second batch (there are two batches, first batch deliver on late July)) ABS and Playbox enclosure delivered from factory to China shipping facility on August 22. Until yesterday, the shipping facility already dispatch out 50+% shipment (around 6,000+) and the rest will continue ship out on next week. Due to intense shipment, the shipping facility didn't provide daily tracking number list to KS support team and the list just submitted yesterday. This means once you get the tracking number, your shipment should be already on the way to you.

We have one hiccup on the ZWave AU module arrangement, when we sorting the ZWave type and discovered backers ordered AU type more than we expected where we can only knows from country list. We have immediately placed additional order two weeks ago and the delivery time is September 7. This means part of the ZWave AU deployment (less than 100) will happen on September 7 and we apologize on this hiccup. The EU and US type ZWave module already deployed together with the enclosure delivery. More than 90% ZWave module shipment accompany with ABS enclosure order.


[Update 8/27/2016] The attached file (already deleted for new update list on below) is the excel file with KS, Backerkit order and shipping tracking number. The list that marked yellow means already shipped with tracking number.  The shipping facility still continue shipped out on this week and I will update this list from time to time. If you have any question or inquiry, please email to [email protected], please don't PM me due to this will overload my current loading which is already very heavy. 



[Update 9/02/2016] The below attached file is the excel file with KS, Backerkit order and shipping tracking number till September 2, 2016. The total shipment quantity is 10328 pieces and the shipping facility already shipping out 9651 pieces up till today. Still have 667 pieces to ship out on next week, this includes ZWave AU module shipment once we received additional module from factory on September 7.


so my backer number is not on list. 12931. Am I ever going to receive my playbox?

I will check and ask shipping facility to dispatch out on this week.

I saw the spreadsheet was updated, my backer number was NOT listed. Is it ever going to ship?!?

Internally we puzzle about missing out you in the shipping list. Your Playbox just shipped today, here is the tracking number: LT232639395CN
  Reply
#39
Any update on the cases? Daniel at Pine64 had been responsive, but recently has stopped responding to me requests for status updates. I did purchase mine through Backerkit. I have received everything except for the case. Very disappointed that the folks at Pine64 seem to be non-responsive at this point.
  Reply
#40
(10-01-2016, 08:30 AM)jfs10 Wrote: Any update on the cases? Daniel at Pine64 had been responsive, but recently has stopped responding to me requests for status updates. I did purchase mine through Backerkit. I have received everything except for the case. Very disappointed that the folks at Pine64 seem to be non-responsive at this point.

This may due to we change the support from email to ticket. Please can PM me or file a support ticket (prefer way), we will follwo up.
  Reply


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