Update on shipment status for ABS case, Playbox enclosure, and ZWave module
#11
(08-28-2016, 08:52 PM)tllim Wrote:
(08-28-2016, 03:53 AM)EvanBeem Wrote: It appears that my playbox and zwave module are finally on their way from China. Could not determine if the battery was included in the shipment, but I suppose not.
Another step forward, so well done TLLim!

This batch of shipment is for ABS enclosure, Playbox enclosure, and Zwave module. For the Battery shipment, in general should has been fulfilled. If there is outstanding battery shipment concern, please contact support@pine64.org.

I will, but bear in mind that I'm still waiting for a response to my earlier mail from mid july, as you are aware.
So, frankly, my hope's not up on getting any replies from support.
#12
I see my backer number listed in the spreadsheet (13,893), but still not shipped. One step closer, I suppose.
#13
Backer number 18,496 [font=tahoma, arial, 宋体]No tracking information for the shipment, or overdue tracking. [/font]
and i have got a faulty device. Seriously Pine64?
#14
(08-30-2016, 01:43 PM)cyphergenetics Wrote: Backer number 18,496 [font=tahoma, arial, 宋体]No tracking information for the shipment, or overdue tracking. [/font]
and i have got a faulty device. Seriously Pine64?

Let's try and deal with your issue in the the thread that you started here.
#15
Hi tllim,

My shipment was sent back, while I was on vacation. Nobody contacted me through email, sms or phone. I can't seem to find my backer number, but my tracking number was RI902593875CN. 

I have sent a few emails to PINE64 to inquire about what can be done to reship, but I have not received any reply. I would greatly appreciate your input on this.

Best regards,
Erlendur
  
#16
(08-31-2016, 01:22 PM)erlendur.karlsson Wrote: Hi tllim,

My shipment was sent back, while I was on vacation. Nobody contacted me through email, sms or phone. I can't seem to find my backer number, but my tracking number was RI902593875CN. 

I have sent a few emails to PINE64 to inquire about what can be done to reship, but I have not received any reply. I would greatly appreciate your input on this.

Best regards,
Erlendur
  

Hopefully moderator TL Lim should be able to look into this for you.

You should be able to find your backer number. Go onto kickstarter and log in. Click or touch on your profile in the top right hand corner, select the Pine A64 kickstarter, then scroll down past the info on your reward tier and pledge amount. At the bottom should be your backer number.
#17
Thank you for posting the spreadsheet TLLim!

I had no idea where I could find my order or backerkit account number. Once I saw it in the code of the order confirmation page, I was able to reference the tracking number in the spreadsheet. Then, to my surprise, I found out that the case was scheduled to be delivered today, which it was!

Thank you for hanging in there with this whole project!

I'm off to assemble everything now.

Many blessings on you and your team,

Christian
#18
(08-31-2016, 01:38 PM)Ghost Wrote:
(08-31-2016, 01:22 PM)erlendur.karlsson Wrote: Hi tllim,

My shipment was sent back, while I was on vacation. Nobody contacted me through email, sms or phone. I can't seem to find my backer number, but my tracking number was RI902593875CN. 

I have sent a few emails to PINE64 to inquire about what can be done to reship, but I have not received any reply. I would greatly appreciate your input on this.

Best regards,
Erlendur
  

Hopefully moderator TL Lim should be able to look into this for you.

You should be able to find your backer number. Go onto kickstarter and log in. Click or touch on your profile in the top right hand corner, select the Pine A64 kickstarter, then scroll down past the info on your reward tier and pledge amount. At the bottom should be your backer number.

Thanks for the thums-up and the info on where to find the backer number Ghost.
TL Lim if you read this my backer number is 19,744.
#19
(08-31-2016, 01:22 PM)erlendur.karlsson Wrote: Hi tllim,

My shipment was sent back, while I was on vacation. Nobody contacted me through email, sms or phone. I can't seem to find my backer number, but my tracking number was RI902593875CN. 

I have sent a few emails to PINE64 to inquire about what can be done to reship, but I have not received any reply. I would greatly appreciate your input on this.

Best regards,
Erlendur
  

Hi Erlendur,

Please resend your email to support@pine64.org (not pine64.com), I have asked the new support team immediate looking into your issue one they received.

... TL
#20
Got a shipment conf. email for my playbox case today. Headed to Texas.


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