Kickstarter Shipment Resend List and July Snapshot Status
#11
Hi,

I am backer # 6,133. I still have not received the ABS playbox that I ordered as an add on. Is there an estimated ship date?
#12
I am in the same shoes I am backer #29797 , and I still didnt get the ABS case...
#13
My backing number is 19787

Still have no new of the ABS case too
#14
Backer #25,659
Still no Playbox
+1 me if I have helped you in any way. Thank you.
#15
The cases I ordered have yet to come in. Backer 25,436. Any news?
#16
Hi tllim,

My shipment was sent back, while I was on vacation. Nobody contacted me through email, sms or phone. I can't seem to find my backer number, but my tracking number was RI902593875CN. 

I have sent a few emails to PINE64 to inquire about what can be done to reship, but I have not received any reply. I would greatly appreciate your input on this.

Best regards,
Erlendur
  
#17
(07-26-2016, 10:17 PM)tllim Wrote: Until today, we have shipped more than 38,000+ shipments.

The ABS Enclosure and Playbox Enclosure already starts deliver to our China warehouse. However, the Playbox Enclosure parts do not come in kit form and our folks still need to assemble them into kit form. The ZWave modules already in house and we have start the manually reprogram the code and individual tuning, this is a very time consuming process, one computer only can program 6-8 modules per hour. Frankly speaking we are very unhappy with Sigma Designs who decided cut off Mitsumi as their second source supplier and delivered the un-tuned ZWave modules to us.

We are currently waiting for KS support team to provide the shipping list (around 10,000-11,000 shipping list), and the delivery process will start on early August. However, please be patient, give us some time (one month) for shipping folks to do their job. For me, I rather spend more time focus on upcoming Pine64 product, engage more partnerships that benefit Pine64 community, and rather not spent too much time response on individual shipment status which consume more than 40% of my time on pass 3 months!

There are 104 shipments that somehow get stuck in the shipment process that cause backer not yet received their pledge. We have already dispatched again these 104 shipments yesterday and try not to use same shipping service to avoid the shipment get stuck again in shipping process. Below are the 104 KS order  list. If you are on the list, sorry on the waiting and your new shipment already on the way.

- 245, 2026, 3217, 4619, 5498, 5547, 5608, 5860, 6963, 7316, 8051, 8470, 8487, 9858,  10386, 10669, 11031, 11151, 11372, 11816, 12183, 12690, 13232, 13578, 14736, 15744, 16080, 16583, 17035, 17052, 17504, 18275, 18370, 20030, 20658, 20751, 20836, 21612, 21641, 21809, 21830, 22969, 23014, 23031, 23511, 23571, 23968, 24024, 24357, 24874, 24887, 25392, 25524, 25547, 25861, 25918, 26116, 26130, 26258, 26417, 26565, 26877, 26987, 27077, 27098, 27570, 27899, 28011, 28210, 28260, 28723, 29409, 30253, 30659, 31001, 31482, 32185, 32237, 32868, 33044, 33597, 33660, 33912, 34167, 34389, 34462, 34549, 34594, 34748, 35166, 35176, 35339, 35442, 36348, 36748, 37078, 37124, 38378, 38429, 38484

There are 155 shipment that return back due to fail on delivered, the reasons mostly no person accept the package or pickup, already moved, non-deliverable address and etc. The support team currently send out email to backer to reconfirm on shipping address before making second attempt. If the email not be responded or confirmed, the shipping facility will not reship the package.  Here are the KS order  list:

- 42, 529, 588, 758, 951, 960, 1138, 1331, 1411, 1471, 1476, 1525, 1551, 1961, 2262, 2663, 3257, 3432, 3851, 4175, 4290, 4538, 4778, 4793, 5003, 5225, 5283, 5301, 5346, 5737, 5858, 5991, 6422, 6555, 6627, 6920, 6966, 7278, 7290, 7581, 8110, 8160, 8185, 8205, 8245, 8237, 8311, 8419, 8721, 8792, 9119, 9225, 9564, 9878, 10044, 10284, 10527, 10621, 11223, 11885, 12106, 12181,  12701, 12857, 12981, 13169, 13172, 13562, 13617, 13821, 13975, 14045, 14077, 14157, 14388, 15256, 15257, 15183, 15254,  15302, 15493, 16074, 16344, 16633, 16751, 17026, 17748, 17868, 17921, 18212, 18584, 18623, 18953, 19712, 19741, 20081,  20202, 20479, 21032, 21182, 21615, 21225, 21829, 22026, 22071, 22952, 22964, 22990, 23610, 24148, 24360, 24395, 24874, 25406, 25853, 25941, 26127, 26295, 26537, 26646, 26786, 27216, 27388, 27540, 27812, 27872, 27992, 29262, 29417, 29504, 29586, 29691, 30107, 31138, 31205, 31295, 32145, 32407, 33146, 33400, 34246, 34629, 35068, 35100, 35243, 35968, 36099, 36162, 36343, 36869, 37053, 37603, 37623, 38424, 38602

Hello tlim i'm backer 8382,

i've contacted the support through mail because my shipment with battery, abs enclosure and power supply hasn't arrived yet. I had two contradictory answers by support, one telling me that the package was recently shipped and one is going to be shipped. By now i still didn't have an idea if the package was sent or not, thus no track code was supplied. What's happening?
A tired backer
Mr. T
Mr. T


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