06-06-2022, 08:58 PM
(05-13-2022, 12:35 PM)Moppel64 Wrote: Hello,
I've the same experience. I'm placed in Germany too. I ordered a PP Keyboard and a Pinecil 2nd of January 2022. It arrived 19th of January 2022 in Frankfurt/Germany via Netherlands. Then it was returned to Netherland with arrival date 22th of February.
The current status shows that the delivery was was unsuccessful. On 6th of April 2022 the undeliverable item will be returned to sender.
So I asked the pine sales team and got no answer yet. I asked the pine support team and they informed me that they forwarded my problem to the Hong Kong sales team. This was on 17th of April 2022. I did not received any feedback from sales. Today is the 13th of May 2022 and I'm p..... off!!!
I would expect at least a feedback. That I know where it stucks and if I have to wait or not. I really want to buy a PP keyboard. But with this kind of sales services I'm not sure if I can order from Asia or have to wait until Pine opens a store in Europe.
Best regards
Please PM me your order number or ticket number, I will pass the attention to sales team.
