Shipping Status
#21
(07-10-2016, 11:25 PM)tllim Wrote:
(07-10-2016, 08:04 AM)CliffordLau Wrote:
(07-07-2016, 11:04 AM)tllim Wrote:
(07-06-2016, 01:06 AM)CliffordLau Wrote: I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
I have forward your inquiry to sales team and ask them to take attention in your case.

Thanks! Hopefully they will respond to your inquiry since I haven't heard anything back from the emails I sent to sales@pine64.com.
They responded back to me that they will reship your shipment on Monday.
@Tillim,
Thank you very much. I did receive my unit in the mail today. No time to "play" with it yet, probably won't get to it until the weekend, but thanks again.
#22
(07-14-2016, 09:34 PM)CliffordLau Wrote:
(07-10-2016, 11:25 PM)tllim Wrote:
(07-10-2016, 08:04 AM)CliffordLau Wrote:
(07-07-2016, 11:04 AM)tllim Wrote:
(07-06-2016, 01:06 AM)CliffordLau Wrote: I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
I have forward your inquiry to sales team and ask them to take attention in your case.

Thanks! Hopefully they will respond to your inquiry since I haven't heard anything back from the emails I sent to sales@pine64.com.
They responded back to me that they will reship your shipment on Monday.
@Tillim,
Thank you very much. I did receive my unit in the mail today. No time to "play" with it yet, probably won't get to it until the weekend, but thanks again.
Welcome Smile
#23
Hi tllim,
I've emailed support twice now to update my address but without a response. Can you help me at all to make sure the rest of my order isn't sent to the wrong address?
#24
(08-05-2016, 02:47 PM)mils180 Wrote: Hi tllim,
I've emailed support twice now to update my address but without a response. Can you help me at all to make sure the rest of my order isn't sent to the wrong address?

For address change still better handle by support team, due to they manage the shipping list. When are you email to them? By now, their response should be faster.
#25
(08-07-2016, 05:50 PM)tllim Wrote:
(08-05-2016, 02:47 PM)mils180 Wrote: Hi tllim,
I've emailed support twice now to update my address but without a response. Can you help me at all to make sure the rest of my order isn't sent to the wrong address?

For address change still better handle by support team, due to they manage the shipping list. When are you email to them? By now, their response should be faster.

Hi tllim,
I emailed them on July 7th and the 27th both to shipping and support but with no response.


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