PinePhone SIM slot
#1
Hello fellow PinePhone enthusiasts,

I received my PinePhone yesterday Feb 13 2012.
I wanted to experiment with one of the different OS available.
When I tried to remove my sim card it got stuck and 3 connector pins were damaged in the process.
I am writing this post to warn those of you who are about to set up you PinePhone for the first time.
Please be careful when placing/removing the SIM card with the sim adapter that is included in the box.
In my experience the provided sim adapter was rough around the edges and the SIM slot is extremely fragile.
I have opened a support ticket so hopefully it will be covered by the product warranty.
If not for this issue I have to say that I am quite satisfied with the delivered product.
  Reply
#2
(02-13-2021, 09:04 AM)Niek Wrote: Hello fellow PinePhone enthusiasts,

I received my PinePhone yesterday Feb 13 2012.
I wanted to experiment with one of the different OS available.
When I tried to remove my sim card it got stuck and 3 connector pins were damaged in the process.
I am writing this post to warn those of you who are about to set up you PinePhone for the first time.
Please be careful when placing/removing the SIM card with the sim adapter that is included in the box.
In my experience the provided sim adapter was rough around the edges and the SIM slot is extremely fragile.
I have opened a support ticket so hopefully it will be covered by the product warranty.
If not for this issue I have to say that I am quite satisfied with the delivered product.

Well, I have just done the same thing.  In my case, I read the wiki https://wiki.pine64.org/index.php/PinePhone which made no mention of the sim adapter, and so I tried to put the sim card directly into the lower slot.  It didn't fit, of course, and the process of extracting my sim card, as carefully as I could, has wrecked the card and most likely damaged the PinePhone as well.
  Reply
#3
(02-18-2021, 05:31 PM)jhmorton Wrote:
(02-13-2021, 09:04 AM)Niek Wrote: Hello fellow PinePhone enthusiasts,

I received my PinePhone yesterday Feb 13 2012.
I wanted to experiment with one of the different OS available.
When I tried to remove my sim card it got stuck and 3 connector pins were damaged in the process.
I am writing this post to warn those of you who are about to set up you PinePhone for the first time.
Please be careful when placing/removing the SIM card with the sim adapter that is included in the box.
In my experience the provided sim adapter was rough around the edges and the SIM slot is extremely fragile.
I have opened a support ticket so hopefully it will be covered by the product warranty.
If not for this issue I have to say that I am quite satisfied with the delivered product.

Well, I have just done the same thing.  In my case, I read the wiki https://wiki.pine64.org/index.php/PinePhone which made no mention of the sim adapter, and so I tried to put the sim card directly into the lower slot.  It didn't fit, of course, and the process of extracting my sim card, as carefully as I could, has wrecked the card and most likely damaged the PinePhone as well.

same here, I wanted to keep the adapter in a safe place, so I pushed it into the slot without SIM card. Stupid idea. Since it was entirely my fault, I will not open a ticket. Luckily I could not resist and also ordered one of the few KDE Plasma Edition phones and will try to fix the broken SIM Slot once that has arrived. If I fail, I hope replacement boards will become available.
  Reply
#4
(02-21-2021, 01:46 AM)anhilde Wrote:
(02-18-2021, 05:31 PM)jhmorton Wrote:
(02-13-2021, 09:04 AM)Niek Wrote: Hello fellow PinePhone enthusiasts,

I received my PinePhone yesterday Feb 13 2012.
I wanted to experiment with one of the different OS available.
When I tried to remove my sim card it got stuck and 3 connector pins were damaged in the process.
I am writing this post to warn those of you who are about to set up you PinePhone for the first time.
Please be careful when placing/removing the SIM card with the sim adapter that is included in the box.
In my experience the provided sim adapter was rough around the edges and the SIM slot is extremely fragile.
I have opened a support ticket so hopefully it will be covered by the product warranty.
If not for this issue I have to say that I am quite satisfied with the delivered product.

Well, I have just done the same thing.  In my case, I read the wiki https://wiki.pine64.org/index.php/PinePhone which made no mention of the sim adapter, and so I tried to put the sim card directly into the lower slot.  It didn't fit, of course, and the process of extracting my sim card, as carefully as I could, has wrecked the card and most likely damaged the PinePhone as well.

same here, I wanted to keep the adapter in a safe place, so I pushed it into the slot without SIM card. Stupid idea. Since it was entirely my fault, I will not open a ticket. Luckily I could not resist and also ordered one of the few KDE Plasma Edition phones and will try to fix the broken SIM Slot once that has arrived. If I fail, I hope replacement boards will become available.

Just did the same thing trying not to lose the tray, were you able to get it out at all?  Would've been nice to have a warning in the quick start guide (or an ejection lever or something).
  Reply
#5
Had a similar issue. One hacky way of fixing it is removing the end of the adapter (cutting the end). this will allow you to insert the sim card and press down on the pins. After the pins are pressed down you should be able to remove sim card and the adapter (in theory). I only attempted the insertion step, so be careful when performing the removal.
  Reply


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