I'm a little disappointed in Pine64
#21
What we don't see is the ratio of problems. No one ever complains if everything works. If they sold only 500 PinePhones and only 500 Pinebook Pros, it's still pretty close to 100%.
#22
From my close and critical observation of the PinePhone forums I estimate the number of the reported serious hardware problems (more or less defective phones delivered) at about 50-100 cases.
This is a small number compared to the total sold number and does NOT show insufficient quality control.
However, as I said before, @tllim should care that the staff handling the case management do their job correctly (e.g. in a more generous way).
#23
(11-05-2020, 03:13 AM)LinAdmin2 Wrote: From my close and critical observation of the PinePhone forums I estimate the number of the reported serious hardware problems (more or less defective phones delivered) at about 50-100 cases.
This is a small number compared to the total sold number and does NOT show insufficient quality control.
However, as I said before, @tllim should care that the staff handling the case management do their job correctly (e.g. in a more generous way).

Well, i've got a reaction from tllim yesterday. That's all i can say for now
#24
Well, here's my update now.
Tllim had answered my pm. I had written him regarding the situation of my ticket and he asked for the id of it. Then i've received a message there. But that was it. I haven't received a ticket update from that point anymore (9 days ago) and tllim told me, that i should talk about that with the support (great, if i can't really reach them...).

From that point on i haven't received any answer to my tickets nor from tllim. I'm not just a little disappointed anymore. I feel scammed.

Greetings
Janik


Possibly Related Threads…
Thread Author Replies Views Last Post
  Pine64 forum vs other channels vongillus 14 2,111 05-06-2021, 06:16 AM
Last Post: vongillus
  Does PINE64 ship to South America? Is v1.2b the final hardware? amosbatto 4 867 04-05-2021, 07:35 AM
Last Post: amosbatto
Sad Problems with PINE64 Support Astilex 1 758 04-05-2021, 12:48 AM
Last Post: tllim
  Thank you Pine64 community! Shane 1 678 01-22-2021, 06:07 AM
Last Post: moxx
Tongue New Pine64 Phone UBports Edition Can't Connect to Wifi/Doesn't Charge blindbutnotblind78 1 885 12-02-2020, 08:42 PM
Last Post: evilbunny
  Contribute tu Pine64 wiki p1trson 3 1,043 11-24-2020, 05:12 AM
Last Post: evilbunny
Thumbs Up Just arrived: the soft clear PinePhone protective case from pine64 kern707 1 1,023 11-20-2020, 06:47 PM
Last Post: Zebulon Walton
  How do I install a OS onto a Pine64 using Ubuntu? sportsbkrider 1 897 11-19-2020, 02:51 PM
Last Post: tophneal
  Shipping and Invoice for Pine64 snow season 4 2,162 09-01-2020, 01:41 PM
Last Post: bcnaz
  What is the relationship between pine64 phone and Lenovo phablet? jiapei100 1 1,375 06-28-2020, 03:31 AM
Last Post: Boern

Forum Jump:


Users browsing this thread: 1 Guest(s)