09-11-2020, 06:07 PM
(09-10-2020, 03:06 PM)Myr Wrote: I already know about the policy, my problem was that I needed to know the process (where do I send my items back or anything that I'm supposed to do for the return). Also usually on website you need to contact the support or click on a button to return it, they also provide the label (address).
When I was returning an item I had to ship it here:
Pine64 Service Center
4727 Paseo Padre Pkwy
Fremont, CA
94555
United States
510-9910098
Depending on where you live the address might be different, so I wouldn't recommend sending the items back without getting an RMA# and the return address first.
If Pine keeps bouncing you back and forth, or tries to ignore you, you can open a PayPal dispute. They might try to ignore it too, so make sure to escalate it into a claim before it expires automatically after 20 days.
Hope you get your money back.
