Pine64 doesn't respect its return and refund policy

[Myr]

my problem was that I needed to know the process (where do I send my items back or anything that I'm supposed to do for the return). Also usually on website you need to contact the support or click on a button to return it, they also provide the label (address).

from: https://store.pine64.org/cancellation-refunds/

Online Return Process
You can initiate a return online once you have received your item(s).
Go to https://support.pine64.org
Register and sign in with your Pine store support ID and password.
Register your product by Submit a Ticket section using the serial number found on the outside of the retail packaging.
Create a new case stating you wish to return for a refund and submit a Return Merchandise Authorization (RMA) number request. If we determined that the return policy is applicable, an RMA number will be issued to you.
Once you have submitted your return request, our support team will contact you and advise you how to return the item(s). Please use the original packaging. You can assist us in tracking your package on its way back to us by entering your tracking information in the RMA form.

I did this process already, https://support.pine64.org told me to transfer their message to the support (sales@pine64.org) and the rest you know the story. But I'll try again following those steps in case.

Thanks Saba!