Cancel my order & give me a refund please
#33
@MarkHaysHarris777: Good for you! Now that you've posted more or less the same fanboy text in four or five different threads, how about you listen to those of us who haven't received our boards and try to understand why we're frustrated? I think we can all agree that the boards do exist but that's not what the fuzz is about, is it?

A few thousand people haven't received their boards yet, the crew have broken a number of promises and addons have been delayed again and again. I know you hit bumps along the road in projects like these but come on, you have to agree that this could have been handled in a better way, at least information-wise? Kickstarter updates are few and far between, some information has not been included but has instead been found in random forum threads, sometimes posted by random users who were fortunate to receive a reply to their email.

On May 27th almost 31000 packages had been sent (30855 according to the KS update sent that day) and another 942 non-responders. That leaves 36781-30855-942=4984 backers who hadn't received a shipping notice. According to the same KS update they were "dispatch[ing] hundreds of shipments" every day so you'd think they'd be done by now, 24 days later. Obviously they aren't as people are repeatedly asking for TL Lim's help to find their shipments? 

The promise that no pre-orders would ship before all KS orders were filled turned out to be bull****. I can only think of one reason: unlike KS backers, shop customers have rights. "Never mind the backers who funded our project, let's just not get sued". 

Even if my order arrives this week (it's in customs right now), it's three months late and still not complete as the z-wave module is not ready yet. In the last KS update the crew claimed it would be ready in two weeks but since the Pine team motto seems to be "silence is golden", I have no clue as to how they're doing.
Backer #16374 - KS funded January 23rd 2016 - Backerkit funded on March 10th 2016 - BOARD RECEIVED ON JUNE 29th - BACKERKIT ORDER FULFILLED ON SEPT 8th


Messages In This Thread
RE: Cancel my order & give me a refund please - by bonterra - 06-20-2016, 12:54 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  +PINEBOOK Is it possible to order 14” version rn? Jacobm 2 3,809 11-14-2017, 10:02 PM
Last Post: tllim
  Order status, please help johntron25 8 10,164 07-08-2016, 12:40 PM
Last Post: tllim
  Cancel order #8162412 d1000 18 17,602 07-07-2016, 01:41 PM
Last Post: montero65
  Order Status prefontaine 3 4,997 06-26-2016, 10:16 PM
Last Post: tllim
  Cancel my order KosakAlmighty 8 10,504 06-20-2016, 03:26 PM
Last Post: tllim
Exclamation Uncancellable order gax1985 1 2,578 06-10-2016, 10:38 AM
Last Post: gax1985
  Cancel my order? DwyerSP 7 8,171 06-08-2016, 08:00 PM
Last Post: aegrotatio
  tracking order ? whttrsh 2 3,720 06-08-2016, 02:07 PM
Last Post: frankg
  Cancel my order# 8161801 pilot zenith 13 13,917 05-31-2016, 12:42 PM
Last Post: JulianM
  Place order got charged but never received confirmation email jmandawg 9 10,045 03-10-2016, 05:20 PM
Last Post: Ghost

Forum Jump:


Users browsing this thread: 1 Guest(s)