07-17-2020, 03:28 PM
(07-17-2020, 01:21 PM)matosys Wrote: I was talking about your expectation of the time it takes to solve your issue is warped. At least, if the goal is to send you parts that work, getting you a working product. I'm not about the 'money back or working product' expectation, but the 'has to be fixed in 39 days'
Oh, I know shipping parts back and forth takes time. I would've been fine with waiting if Pine responded a week or two after the ticket was filed. If that were the case, the broken part might've already reached them, get tested, and be half-way back by now. Or at least reached them, even that would've saved us several weeks of waiting.
But instead, Pine chose to ignore all those tickets until now. So now, we've already spent more than a month waiting, and it's going to be another 2-3 weeks until parts reach them, god knows how long it'll take them to "test" these parts, then another 2-3 weeks until the fixed/replaced parts reach customers.
So no, my expectations are not "warped", they're perfectly reasonable.
Quote:You are acting like I personally have to know how to do risk analysis. I'm not living in a bubble, I talk to people. And I talked to enough highly skilled people, that have proven to know what they are talking about, about the issues cropping up during the pandemic and how to deal with them - and not just people in our company.
You don't. But Pine64 should. The rest of your paragraph - I honestly don't understand what you're trying to say.
Quote:And it doesn't look like pine64 don't have a plan b (changing the factory). changing plans takes time though, that's not a surprise. And in a business where prices are highly dependent on volume to lower parts costs, splitting up manufacturing to two or more factories sounds like a REALLY bad idea.
And I never suggested they should've changed factories in the middle of the production run, so I'm not sure who or what are you trying to argue here.
Quote:It's not that simple. Just from a high view, there needs to be a lot of paperwork, if you want to import/export stuff. Filing paperwork for mainland china to hong kong, then hong kong to your country, then a possible hand-off to other delivery networks (llike china post to dhl) and all of that is not directly under pine64's control. apart from that, there's still a pandemic raging, everything takes longer.
I was talking about raising prices to hire more staff and support agents, you're arguing about import/export and shipping. This whole argument starts to remind me of a Straw Man fallacy.
