Shipment upgrade to DHL
#1
Greetings,

I placed an order back in March for a ROCKPro64 and some accessories. It later turned out Ascendia stopped shipping to my country and I've been waiting for it to resume.

I was in contact with sales@pine64.org and was eventually offered to upgrade my order shipment to use DHL and have my items shipped for an additional fee. I sent several emails to confirm and request shipment upgrade, but they stopped answering and I haven't got any response for several weeks. I submitted a ticket to the support team, but eventually they referred me back to sales and I have no follow up.

This is getting quite frustrating - any advice where can I reach out to have my issue resolved?

Regards,
Dimitri
#2
(06-18-2020, 04:22 AM)dkaparis Wrote: Greetings,

I placed an order back in March for a ROCKPro64 and some accessories. It later turned out Ascendia stopped shipping to my country and I've been waiting for it to resume.

I was in contact with sales@pine64.org and was eventually offered to upgrade my order shipment to use DHL and have my items shipped for an additional fee. I sent several emails to confirm and request shipment upgrade, but they stopped answering and I haven't got any response for several weeks. I submitted a ticket to the support team, but eventually they referred me back to sales and I have no follow up.

This is getting quite frustrating - any advice where can I reach out to have my issue resolved?

Regards,
Dimitri

Please PM me your order number and I will check out.

Note: This takes few days, don't expect 24 hours respond due to both sales and shipping team loading already way over their neck.
#3
(06-20-2020, 11:40 AM)tllim Wrote:
(06-18-2020, 04:22 AM)dkaparis Wrote: Greetings,

I placed an order back in March for a ROCKPro64 and some accessories. It later turned out Ascendia stopped shipping to my country and I've been waiting for it to resume.

I was in contact with sales@pine64.org and was eventually offered to upgrade my order shipment to use DHL and have my items shipped for an additional fee. I sent several emails to confirm and request shipment upgrade, but they stopped answering and I haven't got any response for several weeks. I submitted a ticket to the support team, but eventually they referred me back to sales and I have no follow up.

This is getting quite frustrating - any advice where can I reach out to have my issue resolved?

Regards,
Dimitri

Please PM me your order number and I will check out.

Note: This takes few days, don't expect 24 hours respond due to both sales and shipping team loading already way over their neck.

I was contacted by the sales team last week, paid for the upgrade and finally received a DHL tracking link. Thanks for the help.


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