Pinebook Pro & PinePhone shipping progress (2020)
(06-22-2020, 09:15 AM)malditobastardo Wrote: Hello,
I've asked for a refund on 12 June 2020. It's processed but what is bothering me is that the sales team told me that I had to wait until the end of the Pinebook Pro shipping that is "scheduled" on July. My question is.. why I have to wait for the shipment of the PBP to get a refund for a PinePhone CE? I see no relation between one thing and the other.

It makes not much sense tbh but anyway It would be good to have clear reasonable answer.  @Luke maybe you can give me an honest answer regarding this?
Thank you.

Probably has to do with how paperwork was filed with Hong Kong customs. I suspect your cancelled device needs to be shipped across the border before a refund can be issued; the number of units and paperwork needs to be perfectly tip-top, otherwise an entire batch can be put in jeopardy.
This is just a guess, and I've got no time to check on each individual case, but this is very likely.
You can find me on IRC, Discord and Twitter




Messages In This Thread
concerning my pinephone order - by freshinstall - 06-03-2020, 09:13 PM
RE: Pinebook Pro & PinePhone shipping progress - by Luke - 06-22-2020, 09:28 AM
So, where are the phones? - by daniel - 07-02-2020, 11:56 AM
RE: So, where are the phones? - by daniel - 07-03-2020, 10:53 AM
RE: So, where are the phones? - by Alstroplane - 07-03-2020, 10:56 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 07-23-2020, 09:40 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 08-02-2020, 11:14 PM
PinePhone stuck in customs? - by N900 - 08-05-2020, 07:18 AM
RE: PinePhone stuck in customs? - by daniel - 08-05-2020, 08:52 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  Shipping Update and Stock Availability Thread Luke 64 30,628 05-23-2022, 05:08 PM
Last Post: israel
  The PinePhone keyboard and cases are here! Luke 11 3,377 03-11-2022, 07:16 AM
Last Post: nontrivial
  PinePhone community poll results Luke 2 1,130 02-01-2022, 04:03 PM
Last Post: zer0sig
  PinePhone Keyboard update [April 24/04] Luke 72 65,292 01-30-2022, 02:30 AM
Last Post: bluekeys
  PinePhone Pro Explorer Edition is now available Luke 1 1,106 01-12-2022, 11:52 AM
Last Post: zer0sig
  PinePhone BE & Pinebook Pro shipping update thread Luke 136 100,963 06-04-2021, 09:43 AM
Last Post: Luke
  PinePhone Mobian CE shipping update thread Luke 59 47,325 04-25-2021, 12:57 PM
Last Post: Luke
  PinePhone BETA Edition pre-orders start March 24 Luke 2 3,804 04-23-2021, 09:25 PM
Last Post: ryo
  PinePhone KDE Community Edition shipping update thread. Luke 135 109,877 04-11-2021, 01:47 PM
Last Post: Luke
  Manjaro Community Edition Shipping thread Luke 124 90,626 01-28-2021, 07:30 PM
Last Post: Muad

Forum Jump:


Users browsing this thread: 1 Guest(s)