06-19-2020, 02:17 PM
Fun with DHL... my Pinebook Pro was dispatched to Norway on May 15, arrived in Oslo on the morning of May 17 and was then mistakenly redirected to Osaka in Japan (!) instead of being transported to Trondheim. Now it's back in Hong Kong and I hope it will find its way this time around.
I was afraid that Norwegian customs had some issues with the imported notebook (I think there were problems importing the first batch of Pinephones to Germany due to a missing CE sign?), but DHL support thinks this is not the case. Let's hope they are right.
Is there any experience with a refund of shipping fees from DHL? This is certainly not express delivery (unless you count the useless kilometers traveling halfway around the world and back to Hong Kong in five days...) and unacceptable. Of course, I know the good people at Pine64 can't influence things like these, but I think a complaint to DHL is appropriate here.
Btw., are there any other Pinebook Pro users in Norway? If so, did you receive your device already?
-- Michael
I was afraid that Norwegian customs had some issues with the imported notebook (I think there were problems importing the first batch of Pinephones to Germany due to a missing CE sign?), but DHL support thinks this is not the case. Let's hope they are right.
Is there any experience with a refund of shipping fees from DHL? This is certainly not express delivery (unless you count the useless kilometers traveling halfway around the world and back to Hong Kong in five days...) and unacceptable. Of course, I know the good people at Pine64 can't influence things like these, but I think a complaint to DHL is appropriate here.
Btw., are there any other Pinebook Pro users in Norway? If so, did you receive your device already?
-- Michael