Pinebook Pro & PinePhone shipping progress (2020)

[fernando_c_m]

This happens a lot in the uk with products over like $40 from china, call the customs people they probably dont even need documents but are working out how much they need to charge you. Not sure about spain but over here they send you a letter in the post about a week later and ask you to pay 20% + a handling fee

Yes. I had to telephone DHL They already knew how much the pinephone had cost. They just wanted to know if it was for commercial use and that I agreed on their making the customs clearance.

After two hours the phone exited the customs office. I had to pay 48€ (35€ customs tax).

Apparently these guys from DHL customs service in Madrid work on a pull basis, not on a push basis as the parcel tracking system suggests...