(02-17-2020, 12:50 PM)mcbeeff Wrote:(02-13-2020, 12:16 PM)sleblanc Wrote: Does anyone know whether the Pinebook Support team has returned to work? I have a ticket that has been open for nearly a month.
(02-17-2020, 01:09 AM)tllim Wrote:(02-14-2020, 06:11 PM)gillham Wrote: I placed an order for a PineTime dev kit on January 19th hoping they could squeeze it in before CNY but it didn’t make it. I got a text from DHL today and it says it was picked up around noon my time (CST) I think. Due on Tuesday to Wisconsin. A RockPro64 ordered on January 29th shipped today also.
So someone is back at work in Hong Kong since it was picked up there.
Hopefully this means they are catching up on orders for some of you as well.
Back to work at China. Still not able access to Hong Kong warehouse where PinePhone and Pinebook Pro locate.
Then how am I seeing youtube unboxing videos of the pinebook pro? These are recent videos released a few weeks ago. LearnLinuxTV claims he received his rather fast as well. Do you guys prioritize people who make videos for the pro?
We don't prioritize anyone or any user (with the exception of developers, who usually have separate batches; this however is usually for prototypes). My guess is that people must have hung onto their PBPs until they decided unboxing / reviewing them.
If, for some reason that is beyond me, you doubt our depiction of the situation ... then just read about it on an external source and judge for yourself.
