01-29-2020, 07:37 PM
(01-23-2020, 10:58 AM)zachir Wrote: Hello! My Pinebooj pro, which just came in Monday, has a problem where, after a few minutes of use, the screen will lose all colors, and only show vertical gray bars. I assume it still has some levels of responsiveness because if I continue to click around it sometimes changes.
Based on my experience with the exact same happening to a $1000 lenovo laptop, I would say the LED backlight is still working, but the actual LCD cable is screwed up.
What would be my best course of action to get this fixed as quickly as possible? I have a need for this laptop for school work.
Please file a support ticket at http://suport.pine64.org. Please explore with support team to determine what is broken and they can order the replacement part for you. If LCD cable screwed up, please provide photo when file the ticket.