Trackpad firmware update

[Sally]

Could I not,, just download Debian Distro again?

The keyboard firmware sits in a flash within the keyboard. A Debian reinstall will not touch this flash. So, no.

Thank you, understood:  I've tried more times I can't count to solve this issue. From the start I had to enter the password twice before it would take. The last time a powered down (30 minutes ago) I had to power down the Pinebook Pro twice before it accepted. 

cd pinebook-pro-keyboard-updater
sudo ./updater step-2 iso
sudo reboot

Yet the keyboard doesn't type letters out correctly.

I've documented it all. I don't like returning things when I've been waiting impatiently for my Pinebook Pro.This isn't my 1st time a the rodeo, I own the Pinebook. I need instruction how to return and replace my Pinebook Pro. Thanks to every one for your assistance.

My deepest regards.
Lucy

This must be so frustrating for you!  Forgive me if I missed this, but have you tried an external keyboard, and if so, how does that work?

If you could do one more test it may allow us to pinpoint why the keyboard isn't operating as you expect.  Since you did manage to log in, if you could open a text document and just hit each key in each row in order, and then repeat with shift on eg,

`1234567890-=
~!@#$%^&*()_+
qwertyuiop[]\
QWERTYUIOP{}|

asdfghjkl;'
ASDFGHJKL:"
zxcvbnm,./
ZXCVBNM<>?

and then post the results here, it would help us understand what the keyboard *is* doing, and why.

Fingers crossed for you,

Bill

Hello Bill,

Sorry for the delay, have the flu...

1. Yes I can' type when I add my external keyboard, no issues

2. But when I use PineBook keyboard this is what I get.



1. 

1234567 - this number come up after one keys is typed punch 1 you get 2 punch 3 your get 4 and so forth

1234567 - these is with the shift key "ON"

wsedrftyh-j 

wsedrftyh-j - same thing when shift key is "ON"

2. 
qzxcgvbnk

qzxcgvbnk - something when shift key is "On"

a<imo. - something when shift key is "On"

Thank you for your assistance.

Something tells me I'll have to return my pine book before my 31 day warranty runs out. My mother isn't please but I told her it could have a glitch or two. I don't know what went wrong, but I still want a PineBook. Thank everyone for their assistance, I fill confident with a supportive community my experience with PineBook will be just fine. Thank you all again.

Lucy