Trackpad firmware update

[Sally]

Could I not,, just download Debian Distro again?

The keyboard firmware sits in a flash within the keyboard. A Debian reinstall will not touch this flash. So, no.

Thank you, understood:  I've tried more times I can't count to solve this issue. From the start I had to enter the password twice before it would take. The last time a powered down (30 minutes ago) I had to power down the Pinebook Pro twice before it accepted. 

cd pinebook-pro-keyboard-updater
sudo ./updater step-2 iso
sudo reboot

Yet the keyboard doesn't type letters out correctly.

I've documented it all. I don't like returning things when I've been waiting impatiently for my Pinebook Pro.This isn't my 1st time a the rodeo, I own the Pinebook. I need instruction how to return and replace my Pinebook Pro. Thanks to every one for your assistance.

My deepest regards.
Lucy

Did you change the layout to ANSI (en_US) in the default OS (from the default en_)UK)?

Hello Luke,

Yes, I did change the layout to (en_US).     

It's baffling but I guess things happen. I'll attempt again before it goes back into the boxes to be shipped back. If anything changes between then and now I'll let all know. On the rare times I've returned anything, it becomes mine. I'll be returning "my Pinebook Pro" for another.  I know that sounds weird but that's just me. 

Thanks again everyone.