Dear all,
my order (Pinebook 14") has been stopped at customs in Russia (Moscow). Shipment option was FedEx.
Customs says that Sender's customs declaration doesn't conform to Russian customs regulations.
They say that there is no somewhat "product notification from Russain FSS".
Customs clearance and further shipment is not possible. The order will be returned to Sender.
Questions:
my order (Pinebook 14") has been stopped at customs in Russia (Moscow). Shipment option was FedEx.
Customs says that Sender's customs declaration doesn't conform to Russian customs regulations.
They say that there is no somewhat "product notification from Russain FSS".
Customs clearance and further shipment is not possible. The order will be returned to Sender.
Questions:
- Please, tell me if it is possible to cancel the order and get money back. If it is possible, please tell me how much money I'll lost.
- Please tell me if there is alternative way of shipment, such as mail forwarder.
- Please, as soon as possible, inform all falks from Russia that no shipment via FedEx will reach the Recipient.
- Dear Pine64.org officials! Please consult with Russian Customs office to solve the bureaucratic problem.