06-28-2017, 12:27 AM
Hi everyone. DHL delivered my pinebook with a cracked lcd screen and the abs case that the Pinebook was in was in bits and pieces. I have been trying to contact Pine64 for 10 days now with no luck I have submitted 2 help tickets and have sent the 3 emails but no response. I also contacted DHL about this and they said a damage claim must be made but I can't make a claim since I'm not the shipping customer they said only syabas technology can make the claim. So here's my problem everyone I don't know what to do now I'm pretty much stuck with a 130 dollar paperweight I don't know if any of you have experience this same issue and what can be done in this case. I was super excited for my Pinebook been waiting with anticipation since 2016 but now this is just saddening. And Pine64 please ship these laptops in better packaging a flimsy abs case and a envelope is not enough protection for the way DHL is treating these packages.