Zero Energy when arriving?

[ozzienl]

Hi!

I just got my 14" pinebook and could not start it, when I press the power button, the power light goes green for a few moments and a red battery appears on the screen. When I plug it in, the power light goes also green, but just for a few moments, then no light at all.

Is that normal? Even with power supply plugged in, I cannot boot the pinebook, just getting the red battery signal again.

Yann

I have exactly the same behaviour with my Pinebook received 3 weeks ago - when I press the power button, the power light goes green for a few moments and a red battery appears on the screen, etc.

I connected to the power supply for more than 3 days and still the same. I tried with 2 other power supplies (same rating as Pine supplied one) and still not able to charge or boot the Pinebook.  I am trying to resolve this with support team but no progress to date. 

Does anyone have an idea which part of the Pinebook could possibly be defective - I suspect it is the battery charging circuit. 

Thanks for any support,

Oz