07-26-2016, 11:43 AM
(07-26-2016, 11:06 AM)MarkHaysHarris777 Wrote: hi Evanbeem, I assure you the PineA64 team is doing everything in their power to handle the shipping issues to everyone's satisfaction.
Please be patient. TL Lim is working very hard to rectify the shipping issues; my personal experience is that he is doing a great job. He monitors this forum frequently , and typically forwards these issues on to the shipping department for rectification.
Many of us have had to wait due to various reasons (yes even me) and I can also tell you from personal experience that the wait has been worth it. Exciting things are coming, and eventually the shipping issue will get sorted. Just sit tight, and soon things will all be good.
Please feel free to join us for a chat at irc.pine64.xyz:6667 or ssl irc.pine64.xyz:6697
look forward to chatting with you
marcus
Hi Marcus,
I'm sure they are and nobody is being blamed for working hard.
The problem is that we are not seeing the results.
Why is there not an update on the delivery and production of the backlogged items?
Why doesn't support staff solve the issues or communicate the facts in stead of shushing everyone?
Why wasn't delivery outsourced when it went pear-shaped?
Why weren't backers informed of changed delivery terms for certain items they ordered and paid?
I have been a very loyal supporter of this project up and until last month.
It changed when I found out my credit card was charged twice (Pine64 still has not responded on that complaint, so far) and I received half the goods I was promised, without any suggestion when the remaining goods may arrive. Additional goods already paid, remember, and not part of the pledge?
The last straw was today when I found out about the "USA-only" clause on an item I have already paid for.
I live in the EU, so that's an issue, don't you think?
So, in short, Pine64 is slipping fast into becoming something else than they want to be. I assume.
Since I saw nobody doing a wake-up call, I did. You're welcome.
Now, I ask again: what plan do you guys have to climb out of this hole you're in?
Please get my trust back. Maybe a little less hard work and a bit smarter would do the trick.
