11-29-2021, 05:56 PM
I am sure the PinePhone is a great little phone and lot's of fun to experiment with but I will never have the opportunity to experience it.
PinePhone shipped it promptly. Within three days of purchase. It was sent via DHL and arrived in Miami on October 30, 2021 and that is where it was lost. I notified PinePhone and no answer, no response. You cannot contact them till the phone is missing for THIRTY DAYS and then they promptly respond stating they will not send another phone or give a full refund till DHL declares the phone is lost. Well Good Luck with that. I have to do all the work and it's very dismal dealing with DHL.
I have sent numerous emails to DHL which they state someone will call me within two hours and I never receive the call. Few days go by and I contact them again receiving the same response. It has been a month since I notified DHL and asked them to declare the phone LOST and now they want package details, size, weight, model of the phone, serial number, color, etc. I do not have this information. PinePhone does and THEY should contact DHL but they don't. I am their customer!
Why doesn't PinePhone get involved and communicate with DHL? They shipped it through them. PinePhone,org is not helping me at all and I have a lost phone and out of $225.00 and paid extra shipping expense to ensure the package would arrive.
Pine Phone has dropped the ball on this big time. I was patient for thirty days thinking PinePhone will come through but I do not see that happening. Really disappointed.
PinePhone shipped it promptly. Within three days of purchase. It was sent via DHL and arrived in Miami on October 30, 2021 and that is where it was lost. I notified PinePhone and no answer, no response. You cannot contact them till the phone is missing for THIRTY DAYS and then they promptly respond stating they will not send another phone or give a full refund till DHL declares the phone is lost. Well Good Luck with that. I have to do all the work and it's very dismal dealing with DHL.
I have sent numerous emails to DHL which they state someone will call me within two hours and I never receive the call. Few days go by and I contact them again receiving the same response. It has been a month since I notified DHL and asked them to declare the phone LOST and now they want package details, size, weight, model of the phone, serial number, color, etc. I do not have this information. PinePhone does and THEY should contact DHL but they don't. I am their customer!
Why doesn't PinePhone get involved and communicate with DHL? They shipped it through them. PinePhone,org is not helping me at all and I have a lost phone and out of $225.00 and paid extra shipping expense to ensure the package would arrive.
Pine Phone has dropped the ball on this big time. I was patient for thirty days thinking PinePhone will come through but I do not see that happening. Really disappointed.
