10-07-2021, 08:18 AM
(10-06-2021, 11:00 AM)kqlnut Wrote:(10-06-2021, 10:25 AM)ridecar2 Wrote: I'm 2 months into this issue and have now asked for a refund on my device. If Pine don't want to deal with their manufacturing defects then I don't want anything to do with them. For me it's now a case of step up or refund.
You won't get far with this, after all there is just a 30 day warranty on the device. This is what we all signed up for, it's an experimental device and shortcomings should be expected. This doesn't include obvious defects of course. That's why I agree that the screen issue needs to be addressed (with the possiblity of a replacement) since it seems like a manufacturing defect which Pine64 should properly investigate and take up with their supplier. And they really need to do this (although my hopes are not high at this point). But asking for a full refund in this case (after months of usage I guess) seems unwarranted and is not something that should be expected of a non profit hardware supplier.
I haven't ask for a full refund, but I don't want the alone reply 'buy an other screen'. I like understand why I a have a problem. If I am the origin of the problem buying an other screen is not a solution because I have no information from Pine64 explaining my error if it exists. If it is a hardware problem, does I have only to expect that the new screen is not defective ? If it is defective, buying again a new screen is not a good solution for me.
If it's experimental, some troubles can exist and it is normal. In an experimental work you must try to understand AND explain what's happen. In this situation, the silence of Pine64 and the management of the counter of view for my thread are a real problem.
Why no interaction with the customers ?
Why no explications ?
Why this silence ?