Extreme disappointement with Pine's shipping department

[disappointment]

I ordered a pinephone earlier this month and knew it might take some time for the phone to arrive. I was ok with that. I did decide to use DHL for delivery - a little more expensive but from what I was reading worth the extra money for shipment to the USA. On June 23rd, I received a notice that that a tracking number was created but the package was not picked up. This status stayed this way until the 26th when I reached out to Pine's shipping department. I was told "they have issue of processing and will update us the status around July 28th". After reaching out to DHL, they had no record of my tracking number but asked me to get the pickup or dropoff confirmation number provided by DHL. After multiple attempts after multiple days, pine has yet to provide this number to assure that DHL had actually picked up the phone. On July 28th they finally admitted that DHL picked up the pallet that my package was on, and the palate went to New Zealand and I am to wait through August 2nd before there is any further status. They offered a different tracking number showing the package going to NZ but have yet to offer the original pickup of droppoff confirmation number so I could work with DHL. DHL is still denying they ever picked up my package and will refuse to work with me without the pickup or dropoff confirmation number given to Pine64 when they picked up the pallet with my package on it.

I paid extra for this???? Pine has no interest in helping me right this mistake. If anyone is reading this from Pine64, please assist me in getting my phone in a reasonable amount of time!!!! I am happy to give my tracking number and order number if requested.

PLEASE!

Thanks.