03-14-2021, 07:53 PM
(This post was last modified: 03-14-2021, 07:57 PM by johnnykeys.
Edit Reason: advising my location
)
Hi folks,
My phone arrived last week and, the anticipation was palpable. I was so happy to be rid of google / apple.
Everything seemed to work out of the box - except calls (microphone). No problem its probably the OS right?
I spend a few hours trying out different OS's, each having the same problem. Finally, by chance, I discovered that the microphone does indeed work when you hold / persuade the charging port towards the screen. It fails if you don't hold it.
Contacting support, I requested information on:
- the procedure to return the item, and
- the progress of the rest of the order (docking bar).
The not very prompt reply was to download the diagnostic OS and run the microphone test. The question regarding the rest of the order was completely ignored.
The Microphone failed the diagnostic test. (SURPRISE!!!)
Reporting this to support and waiting another day, I was advised to unscrew the phone and check that the cable connecting the charging port board was seated.
(Even though it still charged perfectly normally, but ok whatever, I'm talking to an expert right?)
Upon examining the interior of the phone, the charging port cable was indeed already seated (SURPRISE!!!)
I noticed that the charging port board was able to 'move' slightly around one of the screw mount points.
Reporting this to support, I was asked to provide a photograph.
![[Image: y4mD78n_CWxdmw0WOd7GnSLPnzceJt6fccK0cy3A...pmode=none]](https://bn1301files.storage.live.com/y4mD78n_CWxdmw0WOd7GnSLPnzceJt6fccK0cy3A2ZE8fZFn4hFTq-0HqacMg-7mOt00DlNfe30V9GdFl0GcYxBtPhaUmya9_0ux5fsEXdD7nTfoRj86bEnZokFL6nemZoMSroyIapm-rAIFF_Q6I9nzwm-iJdkFrg0YJ4UScC_4QF015io-PiyncXOhX-JA1tF?width=660&height=312&cropmode=none)
After sending the photograph, I was advised that the photo would have to be sent to an engineer for examination.
Days later, I receive a request for my address, so a new charging port board could be sent for me to install myself.
At this point I advise support that I do not have the tools for any micro-soldering, and have no experience doing such phone surgery and would rather not risk it.
Support sends the link to a video of the operation, which I again advise I am not confident to do.
Support has now, advised my of an address in California to ship it to for examination... (I'm in Australia)
At this point I want to ask you guys... am I being unreasonable that I just want to get a refund now? this is turning into a time and money wasting poopshow.
I really just wish I could have got a phone that worked
Best regards all,
John
My phone arrived last week and, the anticipation was palpable. I was so happy to be rid of google / apple.
Everything seemed to work out of the box - except calls (microphone). No problem its probably the OS right?
I spend a few hours trying out different OS's, each having the same problem. Finally, by chance, I discovered that the microphone does indeed work when you hold / persuade the charging port towards the screen. It fails if you don't hold it.
Contacting support, I requested information on:
- the procedure to return the item, and
- the progress of the rest of the order (docking bar).
The not very prompt reply was to download the diagnostic OS and run the microphone test. The question regarding the rest of the order was completely ignored.
The Microphone failed the diagnostic test. (SURPRISE!!!)
Reporting this to support and waiting another day, I was advised to unscrew the phone and check that the cable connecting the charging port board was seated.
(Even though it still charged perfectly normally, but ok whatever, I'm talking to an expert right?)
Upon examining the interior of the phone, the charging port cable was indeed already seated (SURPRISE!!!)
I noticed that the charging port board was able to 'move' slightly around one of the screw mount points.
Reporting this to support, I was asked to provide a photograph.
After sending the photograph, I was advised that the photo would have to be sent to an engineer for examination.
Days later, I receive a request for my address, so a new charging port board could be sent for me to install myself.
At this point I advise support that I do not have the tools for any micro-soldering, and have no experience doing such phone surgery and would rather not risk it.
Support sends the link to a video of the operation, which I again advise I am not confident to do.
Support has now, advised my of an address in California to ship it to for examination... (I'm in Australia)
At this point I want to ask you guys... am I being unreasonable that I just want to get a refund now? this is turning into a time and money wasting poopshow.
I really just wish I could have got a phone that worked
Best regards all,
John