I'm a little disappointed in Pine64
#1
Good evening,
i'm one of the guys that has preordered the pinephone PMOS-Edition very early, because i was really eager to get a working linux phone.
And yeah, i received my pinephone, was very happy, until i noticed that the screen was not working as intended.
   

The did work, but had many problems with the image on it. I tried many things like flashing manjaro, in hope it world be the os, but no.
So then i did contact the Pine64 support. Didn't receive a message back for 9 days. Then i became worried and did, what i didn't want to do at all, opening a paypal case just to be on the safe side and get things going. After that i finally got a message back from the support telling me to please try to adjust the cables in the phone. So i did, and nothing changed.

After some conversation i was offered to get a replacement screen, which they sent out to me. While it was shipping my paypal case time was running out, but i didn't worry about that anymore. I would have a replacement screen, so no worries for me.

And indeed, i did receive my screen six days ago. I immediately started replacing it, and indeed, it worked. The problem here was, the touchscreen did not. So i tried reinserting the cables and looking for broken cables in the screen. I didn't find anything. What i tried then was connecting the old screen, and yeah, while the image was broken, the touchscreen worked. So in that case i can be sure it's a problem with the new screen, not with the phone itself.

I'm quite puzzled how it can be that i received two non-working devices in a row. After all i did not notice anyone else having problems with the quality of their phone here on the forums, maybe i just didn't look enough.

But i wonder how that could happen. Additionally i'm a bit disappointed in the support. I know, it's not like Pine64 is a multi-million dollar company with a giant support section. But i had to wait 10 days and a paypal case for an answer. While the case was running i got my answers rather quickly, now after it ran out and i have those two partially broken screens i don't get any answers anymore. Still waiting for one.

Did anyone else have a similar experience, am i just in an unlucky position to be here?

Greetings
Janik


Messages In This Thread
I'm a little disappointed in Pine64 - by Janik020301 - 10-27-2020, 01:27 PM

Possibly Related Threads…
Thread Author Replies Views Last Post
  Sadly disappointed. gordinaj 15 1,481 01-03-2024, 04:20 PM
Last Post: KC9UDX
  I am very disappointed robb777 9 3,059 02-20-2023, 06:36 AM
Last Post: shulamy
  Buyer beware: Pine64 is not checking their sales email, won't alter or cancel orders 3x5co 5 3,907 01-10-2023, 06:30 PM
Last Post: 3x5co
  Thanks Pine64! themagicm 0 945 11-01-2021, 11:37 AM
Last Post: themagicm
  Pine64 forum vs other channels vongillus 12 8,295 05-06-2021, 06:16 AM
Last Post: vongillus
  Does PINE64 ship to South America? Is v1.2b the final hardware? amosbatto 4 3,755 04-05-2021, 07:35 AM
Last Post: amosbatto
Sad Problems with PINE64 Support Astilex 1 2,407 04-05-2021, 12:48 AM
Last Post: tllim
  Wrong language installed on PINE64 mobian edition Derek7 0 1,931 04-02-2021, 05:25 PM
Last Post: Derek7
  new Pine64 KDE2 Plasma - missing navigation buttons? DonF22 2 3,666 03-03-2021, 01:19 AM
Last Post: tllim
  Default Password for New Pine64 KDE Plasma CE? robertb1 3 5,124 02-01-2021, 04:29 PM
Last Post: cybercricket

Forum Jump:


Users browsing this thread: 5 Guest(s)