09-10-2020, 01:57 PM
(09-10-2020, 12:37 PM)quipacorn Wrote: Hi all,
Received my pinetab today and noticed on first boot the top row of the onscreen keyboard was unresponsive and I was unable to enter most things for the setup. Once I got to the desktop I verified that there is a strip that runs the full width that doesn't respond to any touch input. The plastic screen protector also came with a bunch of scratches and fingerprints, removing it did help touch sensitivity somewhat on the rest of the screen but that strip was still dead. On top of that, the keyboard case only a few keys work. I verified with an external keyboard that it can receive those inputs.
I'm leaning towards a hardware problem (which is a bummer given how long the wait was) but wanted to check to see if anyone else encountered similar and if there's an easy solution. Thanks.
EDIT: Tested multiple operating systems, problem persists. Screen rotations don't change where the bad strip is. Gotta be a hardware issue, went ahead and submitted a ticket. Am sad.
Is it worth taking it apart and checking the display cable is inserted correctly into the port? I'd imagine it should be easy to pull apart as they were looking to to support additional cards being added.