July Community Update discussion
#21
(07-16-2020, 12:21 PM)Luke Wrote:
  • I'll post the reported issue rate for the first sub-batch of PBPs when I get the numbers. I already requested this data, but because of the situation with shipping of the PinePhone I haven't received a response from support re. the figures.
  • I think that my post made it clear what we're doing for the next batch of PBPs, but let me reiterate for the record that we have changed the factory we work with. This is because the previous factory betrayed our trust. Besides, as I've already explained, the only reason this situation occurred was because we couldn't perform independent QA (which are always done) during the pandemic. The team unpacked and performed independent QA after the initial problem reports, hence there were no unusual reports on the remaining sub-batches from the previous factory.
  • As for planning future batches ... yes, of course, as majority of users have had a great experience with the PBP ever since it began shipping ~1 year ago.
  • Lastly, if I understood correctly, you have been serviced / helped out - just not at the pace you expected. Is this correct? Well, swift operation is not something we can guarantee under heavy workload unfortunately. Simply put, there are limitations to our capacity.

Ah, right, you have yet another ongoing situation, and still, you're taking more preorders for yet another product line. It seems you're always going to have this as an excuse, doesn't it?

Have I been serviced/helped out? Let's see, what have you guys done in those 39 days?
Do I have a fully functional PBP? No.
Have I gotten my money back? No.
Pretty sure I wasn't helped.

Finally, to actually get things straight:
When you announced preorders for the last batch of PBPs and Pinephones, you knew about the pandemic. Yet you decided to proceed.
You knew about border closures and quarantine. And you still decided to proceed.
You knew your capacity & limitations. Yet you kept preorders open for months and taken on more orders than you can handle.
Knowing all this you still decided to proceed with shipping two batches of different products at the same time.
You've never worked with the last laptop factory before and you knew you wouldn't be able to perform independent QA. Yet you still decided to proceed.
Before you or anyone else mentions that you're selling your products "at a price", you've set the prices yourself. And still decided to proceed.
And then, when things predictably went wrong, you blamed pandemic, factory, shipping companies, lack of staff, heavy workloads and... customers for being impatient?

And now your plan is... what, to just step on the same set of rakes all over again and let your customers absorb all your risks?
And after all that you're the ones to talk about betrayed trust?


Messages In This Thread
July Community Update discussion - by Luke - 07-15-2020, 09:48 AM
RE: July Community Update discussion - by daniel - 07-15-2020, 11:28 AM
RE: July Community Update discussion - by c_mmxx - 07-15-2020, 11:56 AM
RE: July Community Update discussion - by rhanksjr - 07-15-2020, 12:57 PM
RE: July Community Update discussion - by samworm - 07-15-2020, 03:05 PM
RE: July Community Update discussion - by bcnaz - 07-15-2020, 07:14 PM
RE: July Community Update discussion - by gizmuth - 07-15-2020, 09:49 PM
RE: July Community Update discussion - by bcnaz - 07-15-2020, 10:06 PM
RE: July Community Update discussion - by Luke - 07-16-2020, 04:20 AM
RE: July Community Update discussion - by Luke - 07-16-2020, 12:21 PM
RE: July Community Update discussion - by Jazzband - 07-16-2020, 01:52 PM
RE: July Community Update discussion - by matosys - 07-16-2020, 03:09 PM
RE: July Community Update discussion - by natasha - 07-16-2020, 04:16 PM
RE: July Community Update discussion - by roel - 07-16-2020, 05:19 AM
RE: July Community Update discussion - by Luke - 07-16-2020, 05:21 AM
RE: July Community Update discussion - by roel - 07-16-2020, 06:03 AM
RE: July Community Update discussion - by rescbr - 07-16-2020, 11:08 AM
RE: July Community Update discussion - by nicolai - 07-16-2020, 04:56 PM
RE: July Community Update discussion - by dktr.k - 07-27-2020, 05:37 AM
RE: July Community Update discussion - by bcnaz - 07-16-2020, 07:43 PM
RE: July Community Update discussion - by bcnaz - 07-16-2020, 07:59 PM
RE: July Community Update discussion - by erock22 - 07-16-2020, 11:06 PM
RE: July Community Update discussion - by matosys - 07-17-2020, 01:21 PM
RE: July Community Update discussion - by matosys - 07-17-2020, 05:23 PM
RE: July Community Update discussion - by bcnaz - 07-18-2020, 02:35 PM
RE: July Community Update discussion - by tllim - 07-20-2020, 05:21 PM
RE: July Community Update discussion - by bcnaz - 07-21-2020, 11:28 AM
RE: July Community Update discussion - by j8m2p6f - 07-21-2020, 02:06 PM
RE: July Community Update discussion - by bcnaz - 07-21-2020, 03:14 PM
RE: July Community Update discussion - by bcnaz - 07-24-2020, 07:54 PM
RE: July Community Update discussion - by bcnaz - 07-26-2020, 07:17 PM
RE: July Community Update discussion - by devrtz - 07-27-2020, 10:16 AM
RE: July Community Update discussion - by Spruce - 08-02-2020, 09:58 PM
new here - by moltogordo - 08-03-2020, 03:54 PM
RE: new here - by agD0i7rY - 08-04-2020, 02:31 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  New community website! Luke 3 2,334 10-19-2023, 02:10 PM
Last Post: zer0sig
  Shipping Update and Stock Availability Thread Luke 87 92,199 03-05-2023, 12:35 PM
Last Post: maos
  PinePhone Keyboard update [April 24/04] Luke 73 110,527 08-12-2022, 11:46 AM
Last Post: kat22
  PinePhone community poll results Luke 2 3,912 02-01-2022, 04:03 PM
Last Post: zer0sig
  October update follow-up Luke 0 2,641 10-29-2021, 01:02 PM
Last Post: Luke
  PinePhone BE & Pinebook Pro shipping update thread Luke 136 170,928 06-04-2021, 09:43 AM
Last Post: Luke
  PinePhone Mobian CE shipping update thread Luke 59 82,739 04-25-2021, 12:57 PM
Last Post: Luke
  PinePhone KDE Community Edition shipping update thread. Luke 135 180,986 04-11-2021, 01:47 PM
Last Post: Luke
Video February Community Update Video Synopsis Luke 0 2,990 02-19-2021, 08:23 PM
Last Post: Luke
  Manjaro Community Edition Shipping thread Luke 122 151,413 01-28-2021, 07:30 PM
Last Post: Muad

Forum Jump:


Users browsing this thread: 1 Guest(s)