General getting started
06-19-2020, 09:45 AM
Arwen,
This is not a complaint, only a suggestion, mainly for those PBP owners and users that are also new to the Linux operating system and programming language. A personal note, I have found from past experience that social media forums are not always the best way to ask for assistance if/when any really big problem comes up when trying to use, or learn to use, a new product. Social media forums can be of some use as a tool to address situations or problems that affect several users of a given product. Some companies that I have done business with establish what that company terms 'tech support' or 'customer support' staff as a part if the basic business plan. The main focus of the people in that section would be tasked with answering, or trying to answer, questions from those new users/owners that become frustrated almost to the point of attempting to demand a full and immediate refund of all charges the user/owner incurred while trying to get that new purchase to even start. In my case, I had posted a few questions in the forums here about the Pinebook Pro that I recently received. Generally, this laptop is a good quality item. I have not been able to learn enough about it to say the laptop is a 'great' value for the cost involved. To date, even after posting the qestions in some of the forums here, I have not seen or received any answer to my questions. At present, my PBP is not boot-able. When powered on, it will go to a screen or page asking for a password. No matter what I might enter on that page, a message comes back: password failed. My main question right now is: How can I either restore the original software on this laptop and start using it, or how could I load a different version of Linux on the laptop so that I would at least be able to use it? Please help as my frustration is growing.
Thank you,
James Good
This is not a complaint, only a suggestion, mainly for those PBP owners and users that are also new to the Linux operating system and programming language. A personal note, I have found from past experience that social media forums are not always the best way to ask for assistance if/when any really big problem comes up when trying to use, or learn to use, a new product. Social media forums can be of some use as a tool to address situations or problems that affect several users of a given product. Some companies that I have done business with establish what that company terms 'tech support' or 'customer support' staff as a part if the basic business plan. The main focus of the people in that section would be tasked with answering, or trying to answer, questions from those new users/owners that become frustrated almost to the point of attempting to demand a full and immediate refund of all charges the user/owner incurred while trying to get that new purchase to even start. In my case, I had posted a few questions in the forums here about the Pinebook Pro that I recently received. Generally, this laptop is a good quality item. I have not been able to learn enough about it to say the laptop is a 'great' value for the cost involved. To date, even after posting the qestions in some of the forums here, I have not seen or received any answer to my questions. At present, my PBP is not boot-able. When powered on, it will go to a screen or page asking for a password. No matter what I might enter on that page, a message comes back: password failed. My main question right now is: How can I either restore the original software on this laptop and start using it, or how could I load a different version of Linux on the laptop so that I would at least be able to use it? Please help as my frustration is growing.
Thank you,
James Good