I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?
(07-29-2016, 09:31 AM)vingower Wrote: [ -> ]I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?
Please take a photo and I will send out the replacement.
(07-31-2016, 04:21 AM)vingower Wrote: [ -> ] (07-30-2016, 05:39 PM)tllim Wrote: [ -> ] (07-29-2016, 09:31 AM)vingower Wrote: [ -> ]I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?
Please take a photo and I will send out the replacement.
Looks like the latch piece (black color locking bar) missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.
KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):
(08-01-2016, 11:37 AM)tllim Wrote: [ -> ] (07-31-2016, 04:21 AM)vingower Wrote: [ -> ] (07-30-2016, 05:39 PM)tllim Wrote: [ -> ] (07-29-2016, 09:31 AM)vingower Wrote: [ -> ]I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?
Please take a photo and I will send out the replacement.
Looks like the latch piece (black color locking bar) missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.
KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):
I have a similar problem with the latch for the TP1 connection. It popped off at one point, and ,although I can't see any breakage on the latch, I can't secure the TP1 cable any longer, ie. the latch won't stay in its mount.
Stephen
(09-20-2016, 09:49 PM)greyfell Wrote: [ -> ] (08-01-2016, 11:37 AM)tllim Wrote: [ -> ] (07-31-2016, 04:21 AM)vingower Wrote: [ -> ] (07-30-2016, 05:39 PM)tllim Wrote: [ -> ] (07-29-2016, 09:31 AM)vingower Wrote: [ -> ]I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?
Please take a photo and I will send out the replacement.
Looks like the latch piece (black color locking bar) missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.
KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):
I have a similar problem with the latch for the TP1 connection. It popped off at one point, and ,although I can't see any breakage on the latch, I can't secure the TP1 cable any longer, ie. the latch won't stay in its mount.
Stephen
Get with TL Lim, he will make things right for you. try sending him a PM or an email.
Matt
(10-12-2016, 09:49 PM)Bluphire Wrote: [ -> ] (09-20-2016, 09:49 PM)greyfell Wrote: [ -> ] (08-01-2016, 11:37 AM)tllim Wrote: [ -> ] (07-31-2016, 04:21 AM)vingower Wrote: [ -> ] (07-30-2016, 05:39 PM)tllim Wrote: [ -> ]Please take a photo and I will send out the replacement.
Looks like the latch piece (black color locking bar) missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.
KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):
I have a similar problem with the latch for the TP1 connection. It popped off at one point, and ,although I can't see any breakage on the latch, I can't secure the TP1 cable any longer, ie. the latch won't stay in its mount.
Stephen
Get with TL Lim, he will make things right for you. try sending him a PM or an email.
Matt
Please file support ticket at
http://support.pine64.org