Sales & shipping issues for PinePhone keyboard
#1
Hi


I ordered a PinePhone keyboard to go with my PinePhone community edition, but am having some issues getting my order processed and shipped.
Sales claims they are not able to ship my recent order to South America, when they were able to ship the Pinephone itself using DHL in 2020 without problems.
They are now saying they will cancel - which I obviously do not want! - and have even offered them to pay for extra shipment costs if need be.

Initially there was a problem on the shopping page to select my destination country. After contacted sales they said I should select a different country in the dropdown and they would search for specific shipping options for me, After doing that and placing the order, I got an email from sales a few days later that said they weren't able to ship. I insisted they had shipped to me before and do not understand why they can't ship to my country now, when they were able to before.
The provider they used at the time (DHL), has not issues shipping to my country, not in 2020 & not today.

My ordernr is:222026  Please have someone review my order & provide options to ship using DHL, as before.
Could someone at Pine64 properly look into this, because it is very disappointing to me that the rest of the world would be left out of the pine64 community like this.

Thanks,
Gert
  Reply


Messages In This Thread
Sales & shipping issues for PinePhone keyboard - by gsteenss - 01-22-2022, 07:06 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  keyboard case charging but not typing new2pinephone 18 5,215 02-19-2024, 07:30 AM
Last Post: theResonant
  Keyboard doesn't charge my phone no matter what, so can I charge my phone directly ragreenburg 3 5,539 01-14-2024, 03:34 PM
Last Post: acid andy
  PinePhone Dock with laptop? Mikey1977Y2J 2 522 12-12-2023, 05:43 PM
Last Post: Mikey1977Y2J
  I've added an I2C connector to the PP keyboard eugenr 0 359 11-26-2023, 07:24 AM
Last Post: eugenr
  Case for Pinephone totilele 12 6,520 11-04-2023, 09:43 AM
Last Post: Negome
  Update the PinePhone keyboard driver to support missing characters? Peter Gamma 8 7,903 10-22-2023, 08:43 PM
Last Post: Peter Gamma
  key repeat with pinephone keyboard rotwang 0 392 10-22-2023, 03:39 PM
Last Post: rotwang
Exclamation USB mouse isn't working when a PP keyboard is attached? mikeb 3 1,111 10-21-2023, 08:21 PM
Last Post: Peter Gamma
  Pinephone with mini keyboard, trackpad and large power bank? Peter Gamma 0 448 10-21-2023, 07:50 AM
Last Post: Peter Gamma
  Which mini keyboard and mouse to choose for the PP? Peter Gamma 0 562 10-21-2023, 02:55 AM
Last Post: Peter Gamma

Forum Jump:


Users browsing this thread: 1 Guest(s)