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+---- Thread: Package stuck for a month (/showthread.php?tid=6751)
Package stuck for a month - Railgun - 11-07-2018
My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:
Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release
2018-10-10 11:56
France, Customs release
2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department
2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)
2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)
Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.
Best Regards,
Railgun
RE: Package stuck for a month - tllim - 11-13-2018
(11-07-2018, 04:15 AM)Railgun Wrote: My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:
Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release
2018-10-10 11:56
France, Customs release
2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department
2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)
2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)
Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.
Best Regards,
Railgun
Please contact sales@pine64.org and they will help up.
RE: Package stuck for a month - Railgun - 11-22-2018
(11-13-2018, 11:12 AM)tllim Wrote: Please contact sales@pine64.org and they will help up.
Hi,
Thank you for your answer. Unfortunately, I have contacted this email address more than a week ago and haven't received any reply. Package tracking hasn't showed any progress either
.